Jamila Lockhart
Hartford
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a strong commitment to ensuring customer satisfaction and loyalty. A collaborative team player who adapts seamlessly to evolving needs while consistently prioritizing results through efficient and empathetic service. Recognized for reliability and a proactive approach to achieving customer and organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
School Van Driver
CREC TRANSPORTATION
11.2022 - 06.2024
- Transporting Special needs children to and from School safely
- Daily logs
- Checking van for any cracks, leaks, spills, working lights.
- Reporting any foul play, fights, misbehaving.
- Pick up monitor if route require it.
Teacher's Assistant
Women's League CDC
11.2023 - 09.2025
- Assisted teachers in developing and implementing lesson plans to enhance student engagement.
- Supported classroom management through positive reinforcement strategies and individualized attention.
- Facilitated small group activities, promoting collaboration and peer learning among students.
- Adapted instructional materials to meet diverse learning needs and styles of students.
- Assisted in implementing engaging daily activities and lesson plans for diverse age groups.
- Collaborated with team members to ensure smooth classroom operations and effective communication with parents.
Customer Service Representative
ConnectiCare
10.2020 - 11.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Processed orders and returns accurately, ensuring timely resolution of issues.
- Collaborated with team members to streamline workflows, improving service delivery times.
- Trained new hires on company policies and customer service best practices, fostering team development.
- Implemented process improvements, enhancing response times and overall client satisfaction.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Call Center Representative
Safeguard Security
11.2018 - 09.2020
- Inbound and outbound calls to customers about Homeland security systems, upgrades, specials, discounts and new products.
- Resolving payment issues, problem solving.
- Meeting daily goals and being a team leader of 7 other workers.
Paraprofessional
CREC Museum Academy
08.2016 - 06.2018
- Monitor and assist students as needed
- Assist in collecting data for behavioral or academic process
- Initiate and follow though with behavioral intervention
- Communicate with team members appropriately regarding student progress and concerns
- Plan meetings regarding curriculum expectations
- Monitor students at all times
- Assist in helping student develop necessary skills in the education environment
- Assist with students requiring self-help skills in the areas of safety, eating, and using the bathroom
Teachers Assistant
Community Renewal Team (CRT)
08.2013 - 06.2016
- Monitor Students
- Prepare breakfast, Lunch, and snacks
- Follow head teacher's curriculum for the class
- Teach lessons for the day/week
- Evaluations on students
- Daily Reports
- Give assistance in other classrooms
- Report all incidents, could play, behavior issues
- Give breaks to other staff
- Outdoor/ indoor recess with students
Transportation Counselor
Capital Region Education Council
09.2009 - 06.2013
- Observe and Report
- Enforce safety rules
- Document student and bus driver behavior
- Communicate with school administration, parents, law enforcement (if needed)
- Answered inbound calls in support of customer needs.
Education
Hairdresser License - Cosmetology
Academy of Decapilli
East Hartford, CT10.2022
2 - Early Childcare
Capital Community College
Hartford, CT05.2012
High school or equivalent - Computer Science
A. I. Prince Technical High School
Hartford, CT06.2008
Medical Assistant Certificate - Medical Assistance
American Institute
West Hartford, CT11-2027
Skills
- Strong written communication skills
- Effective time management
- Six years of security experience
- Surveillance expertise
- Skilled in curriculum development
- Six years of CCTV monitoring experience
- Experienced driver
- Proficient in route optimization
- Loss Prevention
- Computer software operation
- Outbound sales calls
- Customer Service
- Bus Driving
- School Bus Driving
- Computer Science
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Microsoft Excel
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Scheduling
- Appointment scheduling
- Administrative support
- Data collection
Certification
- Guard Card
- First Aid Certification
- Driver's License
- November 2017 to November 2023
Commercial Driver's License (CDL)
- Class B
- Expires: November 2023
- State: CT
- Endorsements: P (Passenger vehicles)
Additional Information
- SKILLS
- Written and verbal communication, Monitoring, Time Management, Active Learning, Microsoft Office, Judgment and Decision Making, (7 years)
Languages
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Women's League CDC
11.2023 - 09.2025
School Van Driver
CREC TRANSPORTATION
11.2022 - 06.2024
Customer Service Representative
ConnectiCare
10.2020 - 11.2023
Call Center Representative
Safeguard Security
11.2018 - 09.2020
Paraprofessional
CREC Museum Academy
08.2016 - 06.2018
Teachers Assistant
Community Renewal Team (CRT)
08.2013 - 06.2016
Transportation Counselor
Capital Region Education Council
09.2009 - 06.2013
2 - Early Childcare
Capital Community College
High school or equivalent - Computer Science
A. I. Prince Technical High School
Hairdresser License - Cosmetology
Academy of Decapilli
Medical Assistant Certificate - Medical Assistance
American Institute