Jamila McCain
Greensboro,NC
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at CABA Solutions. Skilled in problem-solving and active listening, adept at resolving conflicts and managing high-stress situations. Demonstrated expertise in data entry and Microsoft Excel, contributing to process optimization and efficient customer data management.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CABA Solutions
01.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Fairway One Stop 21
03.2016 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cover Testing Tech.
NIMD
01.2011 - 01.2016
- Supported continuous improvement initiatives by consistently monitoring and reporting on key performance indicators during testing processes.
- Trained new staff members on proper use of equipment and company-specific procedures, promoting consistency across the team''s work output.
- Managed equipment calibration schedules, ensuring optimum performance throughout the testing process.
- Coordinated with suppliers to source high-quality materials for improved product performance during tests.
- Facilitated cross-functional communication between departments to ensure seamless collaboration during product development and testing stages.
- Contributed to process optimization by researching and implementing best practices in testing methodologies.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Microsoft Excel
Timeline
Customer Service Representative
CABA Solutions
01.2022 - 02.2024
Customer Service Representative
Fairway One Stop 21
03.2016 - 01.2022
Cover Testing Tech.
NIMD
01.2011 - 01.2016
High School Diploma -
Eastern Guilford High School
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