Jamila Mckoy
Lake Charles,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Footlocker Retail
Lake Charles, LA
11.2023 - Current
- Improved customer satisfaction by addressing and resolving over 20 customer complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environments.
- Increased sales by 10% through effective merchandising strategies and targeted promotions.
Patient Care Coordinator
MedCare Pediatric Nursing
Stafford, TX
05.2021 - 02.2023
- Enhanced patient satisfaction 100% by efficiently scheduling appointments, managing patient flow.
- Streamlined communication between patients, healthcare providers, ensuring timely responses to inquire concerns.
- Assisted in development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing, claim processing, reducing errors, financial discrepancies.
- Implemented more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality, privacy at all times.
- Answered incoming calls, scheduled appointments, filed medical records.
- Verified patient insurance eligibility, entered patient information into system.
Assistant Coordinator
Gulf Coast Social Services
Lake Charles, LA
06.2018 - 05.2021
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved patient outcomes 100% by developing and implementing comprehensive mental health care plans.
- Maintained accurate and up-to-date client records, ensuring compliance with privacy regulations and allowing for efficient case coordination efforts.
- Monitored client progress regularly, adjusting treatment strategies as needed to facilitate ongoing improvement.
Site Supervisor
Rescare Homecare
Lake Charles, LA
05.2017 - 05.2021
- Coordinated with physicians to develop personalized patient care plans, resulting in better health outcomes.
- Implemented innovative home care strategies, enhancing patients'' overall quality of life.
- Reduced hospital readmissions 100% by proactively identifying potential issues and addressing them promptly through targeted interventions.
- Provided comprehensive training to new hires, ensuring thorough understanding of company policies and procedures.
- Proactively addressed any patient or family concerns, demonstrating commitment to exceptional customer service and maintaining high levels of satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Store Manager
City Gear Outlet
Lake Charles, LA
09.2014 - 05.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales 100% by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning stores, maintaining clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into stores and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Direct Service Worker
Heaven On Earth Network
Lake Charles, LA
02.2004 - 09.2014
- Improved client quality of life by implementing personalized care plans and providing daily support.
- Enhanced client safety 100% by diligently monitoring their well-being and reporting any concerns to supervisors.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
Education
Associate of Applied Business - Business Management
Ashworth University
Norcross, GA04.2017
Bridal Consulting Certification - Bridal Consulting
Ashworth University
Norcross, GA05.2007
High School Diploma -
Washington Marion High School
Lake Charles08.1998
Skills
- Recruiting and Interviewing
- Product and Service Knowledge
- Employee Scheduling
- Cost Reduction
- Task Delegation
- Retail Operations
- Employee Performance Evaluations
Timeline
Assistant Manager
Footlocker Retail
11.2023 - Current
Patient Care Coordinator
MedCare Pediatric Nursing
05.2021 - 02.2023
Assistant Coordinator
Gulf Coast Social Services
06.2018 - 05.2021
Site Supervisor
Rescare Homecare
05.2017 - 05.2021
Store Manager
City Gear Outlet
09.2014 - 05.2017
Direct Service Worker
Heaven On Earth Network
02.2004 - 09.2014
Associate of Applied Business - Business Management
Ashworth University
Bridal Consulting Certification - Bridal Consulting
Ashworth University
High School Diploma -
Washington Marion High School