Overview
Work History
Education
Skills
Timeline
Generic

JAMILA NEAL

Glenwood ,IL

Overview

5
5
years of professional experience

Work History

Commercial Account Representative

HomeWood Disposal
Homewood, IL
12.2025 - Current
  • Assist with the service agreement program-email contracts to customers via open sign
  • Manage the customer files and projects that come up
  • Call customers who currently owe for dump charges
  • Enter all new accounts, service changes, and cancellation in the computer-inform route driver of these changes using work orders
  • Collection of receivables-calls past due customer to encourage them pay
  • Process roll-off work orders-make sure all information (weights, PO#s, etc) is entered correctly
  • Billing is scheduled for the first day of every month-bills are printed, sorted, then mailed/e-mailed
  • Run bills through the postage machine and take bills to the post office
  • File folder in numeric order
  • Make sure supplies are stocked
  • Additional tasks and projects

Surgical scheduler

Advocate Aurora Health
07.2023 - 02.2025
  • Schedule patients for surgical and pre-operative procedures
  • Inform patients or family of their financial responsibilities
  • Provide patients with surgical and procedural information as appropriate
  • Maintains calendars and schedules related to surgical and pre-operative procedures
  • Obtain and/or facilitates pre-certifications with insurance companies as required
  • Contact surgical locations to coordinate surgery time and surgical request
  • Contact equipment reps as appropriate to order surgical equipment, devices, grafts, and other things needed for surgery
  • Edit and update surgical schedule and notifies appropriate staff of changes
  • Notifies physician/office staff of any problems concerning surgery cases
  • Triages, prioritizes and complete messages as needed, communicating information to patients or families in a timely manner
  • Schedule, reschedule, or cancel surgery cases as needed
  • Retrieve and send faxes for pre-operative clearance, mail surgical instructions, filling documents into medical records
  • Answer telephone calls effectively and courteously, provide information as requested or route calls.

Contact Center Agent I

Advocate Aurora Health
03.2021 - 07.2023
  • Answer all incoming calls with the standard professional department greeting and follows the appropriate script
  • Triage and direct all incoming calls to the appropriate person(s) in accordance with the departmental phone and triage policy.
  • Escalate any clinical emergencies to appropriate physicians or staff according to department standards.
  • Communicates with both new and established patients to schedule office appointments, according to each physician’s specified protocol.
  • Verify and/or update insurance information utilizing Epic and/or trusted third-party insurance verification websites
  • Assisted patients with billing issues and questions about insurance coverage
  • Communicate with patients regarding appointments and instructions for procedures and tests
  • Uses multiple programs such as Epic, MS Word and Excel to document sensitive information.
  • Prioritized and adjusted work plans based on the needs of the physicians and the patient care team
  • Trained new employees on the hospital’s procedures and practices
  • Communicated effectively with patient, families, peers, and supervisor
  • Perform all duties assigned

Education

Human Resource Management

Harold Washington College
Chicago, IL
06.2028

Skills

  • Customer Support
  • Microsoft Word, Excel, Outlook
  • Schedule Management
  • Epic Software System
  • Insurance Verification
  • Medical Terminology
  • HIPPA Rules and Regulations
  • Surgery scheduling/ CPT Codes/ ICD-10
  • Data Entry
  • Records Management
  • Debt Collections & Recovery
  • Conflict Resolution
  • Time Management

Timeline

Commercial Account Representative

HomeWood Disposal
12.2025 - Current

Surgical scheduler

Advocate Aurora Health
07.2023 - 02.2025

Contact Center Agent I

Advocate Aurora Health
03.2021 - 07.2023

Human Resource Management

Harold Washington College
JAMILA NEAL