JAMILA NEAL
Glenwood ,IL
Overview
5
5
years of professional experience
Work History
Commercial Account Representative
HomeWood Disposal
Homewood, IL
12.2025 - Current
- Assist with the service agreement program-email contracts to customers via open sign
- Manage the customer files and projects that come up
- Call customers who currently owe for dump charges
- Enter all new accounts, service changes, and cancellation in the computer-inform route driver of these changes using work orders
- Collection of receivables-calls past due customer to encourage them pay
- Process roll-off work orders-make sure all information (weights, PO#s, etc) is entered correctly
- Billing is scheduled for the first day of every month-bills are printed, sorted, then mailed/e-mailed
- Run bills through the postage machine and take bills to the post office
- File folder in numeric order
- Make sure supplies are stocked
- Additional tasks and projects
Surgical scheduler
Advocate Aurora Health
07.2023 - 02.2025
- Schedule patients for surgical and pre-operative procedures
- Inform patients or family of their financial responsibilities
- Provide patients with surgical and procedural information as appropriate
- Maintains calendars and schedules related to surgical and pre-operative procedures
- Obtain and/or facilitates pre-certifications with insurance companies as required
- Contact surgical locations to coordinate surgery time and surgical request
- Contact equipment reps as appropriate to order surgical equipment, devices, grafts, and other things needed for surgery
- Edit and update surgical schedule and notifies appropriate staff of changes
- Notifies physician/office staff of any problems concerning surgery cases
- Triages, prioritizes and complete messages as needed, communicating information to patients or families in a timely manner
- Schedule, reschedule, or cancel surgery cases as needed
- Retrieve and send faxes for pre-operative clearance, mail surgical instructions, filling documents into medical records
- Answer telephone calls effectively and courteously, provide information as requested or route calls.
Contact Center Agent I
Advocate Aurora Health
03.2021 - 07.2023
- Answer all incoming calls with the standard professional department greeting and follows the appropriate script
- Triage and direct all incoming calls to the appropriate person(s) in accordance with the departmental phone and triage policy.
- Escalate any clinical emergencies to appropriate physicians or staff according to department standards.
- Communicates with both new and established patients to schedule office appointments, according to each physician’s specified protocol.
- Verify and/or update insurance information utilizing Epic and/or trusted third-party insurance verification websites
- Assisted patients with billing issues and questions about insurance coverage
- Communicate with patients regarding appointments and instructions for procedures and tests
- Uses multiple programs such as Epic, MS Word and Excel to document sensitive information.
- Prioritized and adjusted work plans based on the needs of the physicians and the patient care team
- Trained new employees on the hospital’s procedures and practices
- Communicated effectively with patient, families, peers, and supervisor
- Perform all duties assigned
Education
Human Resource Management
Harold Washington College
Chicago, IL06.2028
Skills
- Customer Support
- Microsoft Word, Excel, Outlook
- Schedule Management
- Epic Software System
- Insurance Verification
- Medical Terminology
- HIPPA Rules and Regulations
- Surgery scheduling/ CPT Codes/ ICD-10
- Data Entry
- Records Management
- Debt Collections & Recovery
- Conflict Resolution
- Time Management
Timeline
Commercial Account Representative
HomeWood Disposal
12.2025 - Current
Surgical scheduler
Advocate Aurora Health
07.2023 - 02.2025
Contact Center Agent I
Advocate Aurora Health
03.2021 - 07.2023
Human Resource Management
Harold Washington College