Jamila Sussewell
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Service Associate
Children's National Medical Center
05.2023 - Current
- Assists patients and families to resolve issues related to patients' illness, injury, or hospitalization.
- Serves as liaison among patients/families, medical and nursing staff, and external agencies.
- Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services.
- Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).
- Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs.
- Document activities according to Departmental guidelines in electronic medical record.
Patient Care Technician
Children's National Medical Center
10.2010 - 04.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Bachelor of Arts - Health Services
Trinity Washington University
Washington, DC05.2022
Skills
- Knowledge of Microsoft word , Excel, PowerPoint , Cerner and Beartracks software
- Knowledge of medical terminology
- Excellent customer services/ Clerk skills
- Experience in healthcare setting
Certification
- Mandated Reporter
- Notary Public( DC)
- Safe Sleep Training
- CPR
- CNA
Timeline
Family Service Associate
Children's National Medical Center
05.2023 - Current
Patient Care Technician
Children's National Medical Center
10.2010 - 04.2023
Bachelor of Arts - Health Services
Trinity Washington University
- Mandated Reporter
- Notary Public( DC)
- Safe Sleep Training
- CPR
- CNA
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