Jamilah Alexander
Philadelphia,PA
Summary
Excelled in enhancing guest satisfaction through exceptional service and support, while demonstrating a strong ability to adapt and collaborate. Hardworking employee. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Penn Hospitality Management
Philadelphia, PA
03.2018 - 10.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
BHA- Monitoring Patient/caring for Them
New Jersey Behavioral Health
Camden, NJ
09.2010 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GED -
Learning Center
Philadelphia, PASkills
Cleaning bathrooms
Guest Relations
Vacuuming and sweeping
Dusting furniture
Guest Service and Support
Supply Restocking
Com
Customer Service
Problem-Solving
Health and safety compliance
Timeline
Housekeeping Room Attendant
Penn Hospitality Management
03.2018 - 10.2018
BHA- Monitoring Patient/caring for Them
New Jersey Behavioral Health
09.2010 - 12.2017
GED -
Learning Center