Jamilah Jones
Frederick,MD
Summary
Dedicated and detail-oriented professional seeking a role in healthcare administration, office coordination, or customer service where I can leverage my organizational skills, customer relations experience, and administrative expertise to enhance operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Appointment Coordinator
Integrated Referral Management & Appointing Center (IRMAC)
Remote
10.2022 - Current
- Recommend and implement improvements to the appointing and referral management process
- Monitor and manage patient call center systems and automated platforms
- Review and process patient referrals for administrative and clinical completeness
- Schedule patient appointments and ensure accurate registration in medical systems
- Coordinate patient care referrals between clinics, providers, and insurance entities
Customer Service Representative
Aspire Loyalty Travel Solutions
Remote
11.2022 - 09.2023
- Provided customer support via phone, email, and chat for travel services
- Assisted customers with travel bookings, cancellations, and troubleshooting
- Guided clients on online platform navigation for rewards and banking inquiries
Shift Supervisor
CVS
Atlanta, GA, USA
01.2022 - 11.2022
- Led store staff to ensure smooth daily operations
- Handled cash management, inventory, and customer service
- Managed store closing procedures and security protocols
Office Coordinator/Assistant Manager
A1 Tax & Business Agency
College Park, GA, USA
03.2015 - 11.2022
- Manage office operations, ensuring smooth workflow and client support
- Handle appointment scheduling, insurance inquiries, and tax-related customer service
- Maintain client records and ensure timely document submissions
Lead Teacher
Blossoming Minds Learning Academy
Union City, GA, USA
08.2019 - 03.2020
- Provided care and educational activities for infants and toddlers
- Maintained a safe and engaging learning environment
Education
Associate Degree - Business Administration
American InterContinental University
02.2020
High School Diploma -
Frederick High School
Frederick, MD05.2014
Skills
- Office Administration & Coordination
- Customer Service & Client Relations
- Data Entry & Record Management
- Scheduling & Calendar Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem-Solving & Team Collaboration
- Organizational & Multitasking Abilities
- Referral & Appointing System Expertise
Certification
Early Childhood Education (90 Clock Hour Certification)
Timeline
Customer Service Representative
Aspire Loyalty Travel Solutions
11.2022 - 09.2023
Medical Appointment Coordinator
Integrated Referral Management & Appointing Center (IRMAC)
10.2022 - Current
Shift Supervisor
CVS
01.2022 - 11.2022
Lead Teacher
Blossoming Minds Learning Academy
08.2019 - 03.2020
Office Coordinator/Assistant Manager
A1 Tax & Business Agency
03.2015 - 11.2022
High School Diploma -
Frederick High School
Associate Degree - Business Administration
American InterContinental University