Jamilah Williams
Mooresville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Representative / Call Center Agent
Centria Healthcare Autism Services
12.2023 - 01.2025
- Provided high-quality customer service via phone and email in a high-volume call center environment.
- Handled patient inquiries, appointment scheduling, and insurance verification with professionalism and accuracy.
- Utilized electronic health record (EHR) systems and customer databases to log interactions and resolve issues.
- Demonstrated empathy, patience, and effective communication in managing sensitive health-related concerns.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
LPN(Licensed Practical Nurse)
Maxim Healthcare Services
11.2019 - Current
- Traveled to patients homes while maintaining each individuals privacy.
- Developed, implemented and updated clients plan of care.
- Educated and supervised the patient and family members regarding self-care techniques, prevention.
- Responsible for tracheostomy and ventilator management and care.
- Updated orders.
LPN (Licensed Practical Nurse)
Act Home Health
03.2019 - 12.2019
- Provided continuous observation and assessment of patients condition and care needs and reported.
- Administered medicine and food through a NG/G-tube and documented on the MAR accurately.
- Responsible for tracheostomy and ventilator management and care.
- Assessed and monitored the patient for any signs of infection or skin changes.
- Updated orders.
LPN(Licensed Practical Nurse)
Maxim Healthcare
05.2016 - 12.2018
- Traveled to patients homes while maintaining each individuals privacy.
- Developed, implemented and updated clients plan of care.
- Educated and supervised the patient and family members regarding self-care techniques, prevention strategies and nursing care needs.
- Responsible for tracheostomy and ventilator management and care.
- Various other duties assigned.
LPN
Kingsbrook Jewish Nursing Home
10.2014 - 09.2016
- Report patients’ status to registered nurses and physicians.
- Maintain records on patients’ health.
- Provide CNA assignments.
- Wound Care and measurements.
- Participated in inter-disciplinary nursing team meetings to improve policies procedures and to ensure adherence to safety procedures.
- Numerous other duties assigned.
LPN
CNR Nursing Home and Rehabilitation Center
03.2014 - 08.2015
- Reviewed physical needs, monitored patients' physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards.
- Assisted with admissions and discharges.
- Updated orders in Sigma Care.
- Various other duties as assigned.
LPN
5 Star Staffing Agency
11.2013 - 03.2014
- Charge Nurse of the unit.
- Created well designed nursing plans.
- Treated and aided with complex wounds.
- Engaged in communication, counseling, collaboration in manner that reflects caring advocacy and professional standards.
- Perform all duties with a positive, profession and dedication to high quality patient care.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
Education
Scrum Master -
KnowledgeHut
03-2025
Licensed Practical Nurse - Nursing
V.E.E.B Nursing School
Uniondale, NY01.2013
Advanced Regents Diploma - English, Biology, Calculus, etc
Medgar Evers College Preparatory School
Brooklyn, NY01.2011
Skills
- Healthcare patient coordinator
- Licensed vocational nurse
- Medication Administration
- Clinical nursing
- Experience Administering Injections
- Licensed LPN
- CPR Certified
- Sigma Care Proficient
- Microsoft Word; Excel, Powerpoint, etc
- Zendesk
- Live Agent
- Experienced in Agile project management
- Team collaboration leader
Certification
- Nurse's License
- LPN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementWork from home optionTimeline
Customer Support Representative / Call Center Agent
Centria Healthcare Autism Services
12.2023 - 01.2025
LPN(Licensed Practical Nurse)
Maxim Healthcare Services
11.2019 - Current
LPN (Licensed Practical Nurse)
Act Home Health
03.2019 - 12.2019
LPN(Licensed Practical Nurse)
Maxim Healthcare
05.2016 - 12.2018
LPN
Kingsbrook Jewish Nursing Home
10.2014 - 09.2016
LPN
CNR Nursing Home and Rehabilitation Center
03.2014 - 08.2015
LPN
5 Star Staffing Agency
11.2013 - 03.2014
Advanced Regents Diploma - English, Biology, Calculus, etc
Medgar Evers College Preparatory School
Scrum Master -
KnowledgeHut
Licensed Practical Nurse - Nursing
V.E.E.B Nursing School
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