Jamilet Lopez
Buckeye,AZ
Summary
Certified medical assistant with 5 years of hands-on experience in providing high-quality patient care in both clinical and administrative setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to fostering a compassionate and supportive environment for patients, with a strong commitment to enhancing patient outcomes and overall healthcare experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PEDIATRIC MEDICAL ASSISTANT
Banner Health Medical Group- Estrella Mtn Ranch
12.2022 - Current
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Proactively addressed parent concerns regarding their child's health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient care by assisting in routine physical examinations for children, ensuring comfort and safety throughout process.
- Reduced patient anxiety, utilized distraction techniques and age-appropriate communication during medical procedures.
- Improved patient confidentiality, rigorously adhered to HIPAA guidelines in all communications and record-keeping.
FAMILY MEDICINE MEDICAL ASSISTANT
Banner Health Medical Group- Estrella Mtn Ranch
05.2019 - 11.2022
- Prepared patients for exams and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint
- Assisted providers with exams and minor in-office procedures which include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s
- Used universal blood and body fluid precautions at all times and personal protective equipment as needed
- Responsible for prioritization of patient flow through clinical process
- Maintain a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas
- Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Oriented and trained new staff on proper procedures and policies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
SEASONAL WAREHOUSE ASSOCIATE
Macy’s Logistics and Operations Warehouse
09.2018 - 01.2019
- Within a large team structure, worked within a fast-paced environment and maintained stamina needed to work on my feet for shifts that ran up to 12 hours each day
- Responsible for inspecting each product for quality and safely packing products of various sizes/weights in a neat manner
- Regularly followed packing protocol and ensured each product had correct shipping label information and that each product was secure within packaging without wasting any shipping material
- Accountable for packing about 800 units each day and approximately 400 packages each day.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
RETAIL TEAM MEMBER
Maricopa Community Colleges- EMCC Bookstore
08.2014 - 08.2018
- Greeted and assisted customers to create a welcoming environment
- Regularly used clear and effective verbal communication to assist a diverse segment of the public by answering their question or addressing their needs while demonstrating courtesy, patience and respect for their inquiry or situation
- Processed transactions for customers in a timely manner while being efficient
- Provided accurate and detailed information to customers about the books to meet the customer’s needs
- Answered incoming calls accurately and proficiently
- Guided customers with directions around the campus grounds.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
WORK-STUDY DESK ASSISTANT
Maricopa Community Colleges- EMCC Academic Success Center
07.2017 - 12.2017
- Managed and maintained an office setting area and provided administrative support to visitors, staff and students
- Guided students, faculty and/or the public with directions around the campus with effective communication
- Provided customer service in an educational setting
- Used computer networking skills with knowledge of word processing, database management, Microsoft Office, Outlook, Publisher, Power Point, Excel and the Internet.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
Education
Nursing Program -
Estrella Mountain Community College
Avondale, AZLicensed Practical Nursing -
Glendale Community College
Glendale, AZ07.2022
Medical Assistant Program -
SouthWest Skill Center- GateWay Community College
Avondale, AZ05.2019
Associates of Arts, General Studies -
Estrella Mountain Community College
Avondale, AZ05.2018
High School Diploma -
La Joya Community High School
Avondale, AZ05.2014
Skills
- Over four years of providing quality customer service with effective and efficient communication
- Experience managing up to $2000 in cash and/or credit
- Bilingual and fluent in English and Spanish
- Experienced in Cerner, Revenue Cycle, Microsoft Office, Email and Excel
- Capable of but not limited to working in a team structure or as an individual
- Capable of obtaining and processing information efficiently and effectively
- Comfortable work with confidential data and maintaining the integrity of that data
- Comfortable work with confidential data and maintaining the integrity of that data
Certification
- First Aid, CPR, AED Certified
- American Association of Medical Assistants (AAMA) Member
- Certified Medical Assistant (CMA), 2019
Timeline
PEDIATRIC MEDICAL ASSISTANT
Banner Health Medical Group- Estrella Mtn Ranch
12.2022 - Current
FAMILY MEDICINE MEDICAL ASSISTANT
Banner Health Medical Group- Estrella Mtn Ranch
05.2019 - 11.2022
SEASONAL WAREHOUSE ASSOCIATE
Macy’s Logistics and Operations Warehouse
09.2018 - 01.2019
WORK-STUDY DESK ASSISTANT
Maricopa Community Colleges- EMCC Academic Success Center
07.2017 - 12.2017
RETAIL TEAM MEMBER
Maricopa Community Colleges- EMCC Bookstore
08.2014 - 08.2018
Nursing Program -
Estrella Mountain Community College
Licensed Practical Nursing -
Glendale Community College
Medical Assistant Program -
SouthWest Skill Center- GateWay Community College
Associates of Arts, General Studies -
Estrella Mountain Community College
High School Diploma -
La Joya Community High School
- First Aid, CPR, AED Certified
- American Association of Medical Assistants (AAMA) Member
- Certified Medical Assistant (CMA), 2019
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