Jamilet Pacheco Del Rosario
Harrisburg,PA
Summary
Goal-oriented individual skilled at displaying high customer satisfaction and creating positive customer experiences. Committed to furthering company goals. Timely and situationally aware employee dedicated to supporting a productive work environment. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Food Service Worker UPMC Pinnacle
dakyla
Harrisburg, PA
06.2023 - 11.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Amazon
puja
Middletown, PA
09.2024 - 04.2025
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Used digital database to keep records of units and stock moved.
- Operated scanners, computers, and other equipment to track orders.
- Packed boxes and stock using organizational guidelines.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Front of House Employee Chick-fil-A
cathy
2801 Market St, York, Pa 17402, PA
12.2023 - 04.2024
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing questions in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Education
High School Diploma -
Scitech
215 Market St, Harrisburg, PA 1710106-2023
Skills
- Strong Work Ethic
- Positive demeanor
- Phone Etiquette
- Active listening
- Problem solving
- POS Systems experience
- Typing
- Customer Service
- Guest Relations
- Money Handling
- Multitasking
- Allergy Awareness
- Dependable and Cooperative
Languages
Spanish
Professional
voluenteer work
-LHCC (Latino Hispanic Community Center)
-set up breakfast and lunch for our guest
-keep area clean
-brainstorm ideas of ways to help unit community
FOOD PANTRY
-Organize food in boxes
-Keep crowd calm and walk them trough the options for that day
-Keep a steady pace
LANDSCAPING
-Greet the neighbors
-Keep up with schedule
-Report anything abnormal
Timeline
Amazon
puja
09.2024 - 04.2025
Front of House Employee Chick-fil-A
cathy
12.2023 - 04.2024
Food Service Worker UPMC Pinnacle
dakyla
06.2023 - 11.2025
High School Diploma -
Scitech