Jamilka Hernandez
Flushing
Summary
Dedicated bookkeeping assistant with a background in cash flow management and problem resolution. Proficient in processing invoices and payments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Bookkeeping Assistant
Associated Supermarket
New York, NY
09.2022 - Current
- Supported budgeting activities, contributing to forecasting initiatives
- Processed invoices and payments, ensuring accuracy in financial records
- Assisted with monthly reconciliations, identifying discrepancies promptly
- Maintained organized filing system for financial documents and reports
- Utilized accounting software to track expenses and revenue effectively
- Reviewed transaction entries for compliance with company policies
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Matched purchase orders with invoices and recorded necessary information.
- Collaborated with team members to streamline bookkeeping processes
- Generated financial reports and summaries for management review.
Cashier Team Lead
Associated Supermarket
New York, NY
09.2022 - Current
- Supervised cashier team, ensuring efficient transaction processing and customer service excellence.
- Trained new cashiers on register operation, customer engagement, and store policies.
- Managed inventory tracking, minimizing discrepancies through regular audits and staff training.
- Implemented workflow improvements to enhance checkout speed and reduce wait times for customers.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty within the community.
- Coordinated with management to schedule shifts, optimizing coverage during peak hours and events.
- Monitored cash handling procedures, ensuring compliance with company policies and reducing errors.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service
Telenord
San Francisco De Macoris
09.2019 - 07.2021
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Developed strong relationships with clients through exceptional customer service skills.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Increased clientele through exceptional customer service and professional communication skills.
- Implemented and developed customer service training processes.
- Managed high call volume while maintaining excellent customer service standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Collaborated with team members to ensure seamless customer service experiences.
- Responded to customer service inquiries, both in-person and by telephone.
- Provided customer service on accounts and resolved problems.
- Delivered excellent customer service for repeat business and referrals.
- Provided outstanding customer service on phone and in person.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
Bachelor of Arts - Teaching French And English As A Second Lenguage
Universidad Catolica Nordestana (UCNE)
San Francisco De Macoris, D.R10-2019
Skills
- Quickbooks
- Customer relations
- Payroll
- Confidentiality and integrity
- Cash flow management
- Scheduling
- Problem resolution
- Call center operations
Accomplishments
- Supervised team of 8 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Professional Working
French
Elementary
Spanish
Native or Bilingual
Timeline
Bookkeeping Assistant
Associated Supermarket
09.2022 - Current
Cashier Team Lead
Associated Supermarket
09.2022 - Current
Customer Service
Telenord
09.2019 - 07.2021
Bachelor of Arts - Teaching French And English As A Second Lenguage
Universidad Catolica Nordestana (UCNE)