Jamilka Marte
Queens,NY
Summary
Detail-oriented Bookkeeping Assistant with expertise in processing invoices and payments and maintaining accurate financial records. Committed to enhancing student learning through individualized academic support and effective classroom management, fostering positive relationships with students, teachers, and families while creating an inclusive learning environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bookkeeping Assistant
Associated Supermarket
09.2022 - Current
- Supported budgeting activities, contributing to forecasting initiatives
- Processed invoices and payments, ensuring accuracy in financial records
- Assisted with monthly reconciliations, identifying discrepancies promptly
- Utilized accounting software to track expenses and revenue effectively
- Reviewed transaction entries for compliance with company policies
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Collaborated with team members to streamline bookkeeping processes
- Generated financial reports and summaries for management review.
Cashier Team Lead
Associated Supermarket
09.2022 - Current
- Supervised cashier team, ensuring efficient transaction processing and customer service excellence.
- Trained new cashiers on register operation, customer engagement, and store policies.
- Implemented workflow improvements, enhancing checkout speed and minimizing customer wait times.
- Resolved customer complaints, fostering satisfaction and loyalty within the community.
- Monitored cash handling procedures, ensuring compliance with company policies and minimizing errors.
- Engaged with customers and team members to address and resolve issues.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed inventory tracking, minimizing discrepancies through regular audits and staff training.
- Conducted inventory counts by adding each item in stock and documenting in the computer system.
- Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
Family Nanny
Family Members
New York, New York
10.2021 - 02.2024
- Supervised daily activities and routines for children, ensuring engagement and safety.
- Prepared nutritious meals and snacks based on dietary needs and preferences.
- Communicated regularly with parents regarding children's progress and behavior.
- Managed household tasks, including laundry, cleaning, and organization of play areas.
- Provided emotional support and guidance during challenging situations or conflicts.
- Developed daily routines incorporating naps, meals, and playtime to promote structure and well-being.
- Created safe, nurturing environment for children, fostering emotional and developmental growth.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
Customer Service
Telenord
09.2019 - 07.2021
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Cultivated strong client relationships through attentive and responsive customer service.
- Grew clientele by delivering professional communication and attentive customer service.
- Managed high call volume while maintaining excellent customer service standards.
- Evaluated customer feedback and implemented solutions to enhance service quality.
- Collaborated with team members to ensure seamless customer service experiences.
- Provided customer service on accounts and resolved problems.
- Implemented and developed customer service training processes.
Education
Workshop - Child Abuse And Maltreatment
NYC Department Of Education
New York, NY05-2026
Course - Teach English Now! Foundational Principles
Arizona State University
Tempe, AZ04-2026
Bachelor of Arts - Teaching French And English As A Second Lenguage
Universidad Catolica Nordestana (UCNE)
San Francisco De Macoris, D.R10-2019
Skills
- Quickbooks
- Payroll
- Billing management
- Accounts reconciliation
- Financial reporting
- Cash flow management
- Data confidentiality
- Scheduling
- Problem resolution
- Customer relations
- Collaborative teamwork
- Educational collaboration
Accomplishments
- Supervised team of 8 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
- English
- French
- Spanish
Languages
English
Professional
Spanish
Native/ Bilingual
French
Limited
Certification
- Identification Child Abuse And Maltreatment
- Intellectual And Developmental Disabilities Addendum
Timeline
Bookkeeping Assistant
Associated Supermarket
09.2022 - Current
Cashier Team Lead
Associated Supermarket
09.2022 - Current
Family Nanny
Family Members
10.2021 - 02.2024
Customer Service
Telenord
09.2019 - 07.2021
Workshop - Child Abuse And Maltreatment
NYC Department Of Education
Course - Teach English Now! Foundational Principles
Arizona State University
Bachelor of Arts - Teaching French And English As A Second Lenguage
Universidad Catolica Nordestana (UCNE)