Jamillah Salaam
Experian
Melissa,TX
1
Language
5
years of professional experience
Dynamic professional with a background in customer support, account management, and healthcare administration/clinical support. Known for exceptional communication skills and leadership experience.
Results-oriented individual with expertise in complaint handling and customer relationship management. Strong ability to analyze client needs, streamline processes, and deliver outstanding service to improve overall customer satisfaction.
Work History
Customer Support Specialist
4 Months- Managed client inquiries and provided timely solutions to enhance customer satisfaction.
- Developed and maintained strong relationships with clients, ensuring their needs were met effectively.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Accounts Manager
6 Months- Managed client accounts, ensuring timely resolution of inquiries and enhancing customer satisfaction.
- Strengthened relationships with key clients, leading to increased repeat business.
Front Desk Medical Assistant
1 Year 11 Months- Managed patient check-in and check-out processes, ensuring efficient appointment scheduling.
- Coordinated communication between patients and healthcare providers to facilitate care continuity.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Collection Specialist
11 Months- Managed outbound collections calls to ensure timely recovery of outstanding debts.
- Analyzed customer accounts to identify payment patterns and develop tailored collection strategies.
- Utilized collection software to track account statuses and document interactions with clients.
- Collaborated with team members to refine internal processes, enhancing overall efficiency in collections workflow.
Deposit Operations Specialist
1 Year 4 Months- Streamlined deposit processing workflows to enhance operational efficiency and reduce turnaround times.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Managed customer accounts, ensuring accurate information and timely updates.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma
Skills
Problem-solving
Complaint handling
Professional Communications
Customer relationship management (CRM)
CRM software
Leadership Experience
Bilingual (French)
Languages
French
Native or Bilingual
Timeline
Customer Support Specialist
Experian
04.2026 - CurrentRead More
Accounts Manager
Unify
10.2025 - 04.2026Read More
Front Desk Medical Assistant
TCRS
11.2023 - 10.2025Read More
Collection Specialist
Caine & Weiner
12.2022 - 11.2023Read More
Deposit Operations Specialist
Genpact
08.2021 - 12.2022Read More
Premier High School
High School Diploma
Read More