Jamilyn Harris
Henderson,NC
Summary
Dedicated customer service representative with extensive experience in the medication field. Solid team player with proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Family Dollar
Oxford, NC
03.2019 - 06.2024
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
Medication Technician
Summit Communities
Oxford, NC
08.2017 - 02.2024
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Restocked supplies such as syringes, IV fluids, bandages.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
Customer Service Representative
Integral Resources Inc.
Durham, NC
11.2015 - 04.2017
- Placed outbound cold calls to individuals asking for contributions toward campaigns and elections.
- Recieved payment information and input data into software system
- Created meaningful and powerful sales strategies.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Jf Webb High School
Oxford, NC01-2012
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Account updating
- Data Entry
- Report Generation
- Product Knowledge
- Complaint resolution
- Attention Detailed
- HIPAA
Certification
- Medication Aide
Timeline
Customer Service Representative
Family Dollar
03.2019 - 06.2024
Medication Technician
Summit Communities
08.2017 - 02.2024
Customer Service Representative
Integral Resources Inc.
11.2015 - 04.2017
High School Diploma -
Jf Webb High School