Jamilyn Harris

• Trained and Collaborated with team members to enhance customer service processes.
• Cross trained in multiple departments learning company needs and procedures
• Analyzed and updated all necessary changes to Salesforce Software
• Processed customer service requests via phone and email support
• Customized CRM using the most up-to-date tools, noting customer correspondence to track requests, problems, and solutions.
• Guided and diagnosed customer needs, and proactively educated them about the features and benefits of company products and services, while navigating the company website, mobile app, or using digital tools.
• Audited internal data and processes to identify and manage initiatives improving business performance while understanding business needs and changing strategies
• Recommended metrics and models based on observed trends

• Contributed to team success by consistently meeting or exceeding performance targets in speed,accuracy, and output volume

Entered large volumes of data and reviewed information for accuracy prior to input to meet deadlines and mandated time-frames

• Executed daily back-up procedures for all entered data.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Maintained strict confidentiality of sensitive information,adhering to established guidelines and protocols (HIPAA)

• Documented & relayed customer interactions/feedback in the company's CRM system for reference and to cross-functional teams to improve products and solutions
• Educated customers on product features and usage to enhance satisfaction
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Received inbound calls and made outbound calls regarding patients' Medicare plans, assisting with prior authorizations to pharmacies and offices while researching medications with patients' budgets and plans in mind.
• Upheld quality control policies and procedures while attending closely to concerns

• Trained and supervised junior medication technicians in daily operations.
• Monitored medication storage and counts in medication cart to maintain security and control
• Prepared medication doses accurately by following (MAR) written by healthcare providers
• Unpacked, sorted, and counted and labeled all incoming medications to keep inventory levels
• Balanced the needs of multiple patients simultaneously while maintaining accuracy in preparation, distribution and patient satisfaction
• Reviewed patient progress to document effects of any prescribed medication
• Reordered medication to maintain adequate supply