Jamilyn Nerstad
Rochester,MN
Summary
Highly-motivated employee with desire to take on new challenges in leadership. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Sales Manager
Heartland Gun Club and Range
Rochester , MN
2023.11 - Current
- Developed and implemented membership packages to increase sales.
- Created and managed monthly promotions for memberships.
- Collaborated with marketing team to create innovative campaigns to attract new members.
- Conducted weekly meetings with staff to review performance goals and objectives.
- Developed strategies to improve customer service experience for potential members.
- Maintained accurate records of all membership transactions, including payment information and renewal dates.
- Cultivated relationships with current members by providing personalized services and responding promptly to inquiries.
- Organized special events designed to promote memberships such as open houses, seminars.
- Created and maintained employee schedules to ensure adequate staffing levels.
Pet Groomer
Petsmart
Rochester , MN
2021.06 - Current
- Greeted customers and their pets upon arrival for grooming services.
- Maintained accurate records of all services rendered to clients' pets.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Followed strict health protocols to ensure a safe working environment for both staff and animals.
Front Desk Receptionist
Massage Envy
Rochester , MN
2020.10 - 2021.08
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
2nd Assistant Manager
Zumiez
Rochester , MN
2018.11 - 2020.03
- Assisted with the development of staff training programs and materials.
- Directed daily operations, including scheduling and customer service.
- Resolved customer complaints in a timely manner.
- Monitored cash register transactions to ensure accuracy of funds received.
- Coordinated promotional activities such as special sales, contests, and displays.
- Inspected merchandise on display to ensure quality standards were met.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Developed effective strategies to increase customer satisfaction ratings.
Education
Rochester Community And Technical College
Rochester, MNSkills
- Team Management
- Sales Presentations
- Customer Billing
- Account Management
- Customer Service
- Staff Training and Development
- Active Listening
- Teamwork and Collaboration
- Client Relationship Management
Certification
- CPR certified
- Stop the bleed certified
- Licensed dog groomer
Accomplishments
- Employee of the month 11 times at zumiez for sales
Timeline
Membership Sales Manager
Heartland Gun Club and Range
2023.11 - Current
Pet Groomer
Petsmart
2021.06 - Current
Front Desk Receptionist
Massage Envy
2020.10 - 2021.08
2nd Assistant Manager
Zumiez
2018.11 - 2020.03
Rochester Community And Technical College
- CPR certified
- Stop the bleed certified
- Licensed dog groomer
Similar Profiles
Matthew SorakMatthew Sorak
Sales Associate, RSO, Instructor at G2G Family Gun RangeSales Associate, RSO, Instructor at G2G Family Gun Range
Zachery MooreZachery Moore
Associate at Lone Star Gun RangeAssociate at Lone Star Gun Range
Nick UpfoldNick Upfold
General Manager at Pembroke Gun And Range LLCGeneral Manager at Pembroke Gun And Range LLC