Jamilyn Nerstad
Rochester,MN
Summary
Highly-motivated employee with desire to take on new challenges in leadership. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Sales Manager
Heartland Gun Club and Range
Rochester, MN
11.2023 - Current
- Developed and implemented membership packages to increase sales.
- Created and managed monthly promotions for memberships.
- Collaborated with marketing team to create innovative campaigns to attract new members.
- Conducted weekly meetings with staff to review performance goals and objectives.
- Developed strategies to improve customer service experience for potential members.
- Maintained accurate records of all membership transactions, including payment information and renewal dates.
- Cultivated relationships with current members by providing personalized services and responding promptly to inquiries.
- Organized special events designed to promote memberships such as open houses, seminars.
- Created and maintained employee schedules to ensure adequate staffing levels.
Pet Groomer
Petsmart
Rochester, MN
06.2021 - Current
- Greeted customers and their pets upon arrival for grooming services.
- Maintained accurate records of all services rendered to clients' pets.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Followed strict health protocols to ensure a safe working environment for both staff and animals.
Front Desk Receptionist
Massage Envy
Rochester, MN
10.2020 - 08.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
2nd Assistant Manager
Zumiez
Rochester, MN
11.2018 - 03.2020
- Assisted with the development of staff training programs and materials.
- Directed daily operations, including scheduling and customer service.
- Resolved customer complaints in a timely manner.
- Monitored cash register transactions to ensure accuracy of funds received.
- Coordinated promotional activities such as special sales, contests, and displays.
- Inspected merchandise on display to ensure quality standards were met.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Developed effective strategies to increase customer satisfaction ratings.
Education
Rochester Community And Technical College
Rochester, MNSkills
- Team Management
- Sales Presentations
- Customer Billing
- Account Management
- Customer Service
- Staff Training and Development
- Active Listening
- Teamwork and Collaboration
- Client Relationship Management
Certification
- CPR certified
- Stop the bleed certified
- Licensed dog groomer
Accomplishments
- Employee of the month 11 times at zumiez for sales
Timeline
Membership Sales Manager
Heartland Gun Club and Range
11.2023 - Current
Pet Groomer
Petsmart
06.2021 - Current
Front Desk Receptionist
Massage Envy
10.2020 - 08.2021
2nd Assistant Manager
Zumiez
11.2018 - 03.2020
Rochester Community And Technical College
- CPR certified
- Stop the bleed certified
- Licensed dog groomer
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