Robert Keen
Cookeville,TN
Summary
Accomplished business management and sales professional with proven expertise in marketing strategy, campaign development, budgeting, and personnel management. Highly organized and effective in high-pressure environments, with a demonstrated ability to deliver results under tight deadlines. Recognized as a self-motivated, goal-oriented strategist with strengths in team leadership, training and development, budget oversight, and persuasive communication. Experienced in driving membership growth, building strong client relationships, and adapting to evolving market needs. Known for reliability, innovative problem-solving, and a consistent record of exceeding organizational goals.
Overview
35
35
years of professional experience
Work History
Membership Sales Manager
AirMedCare Network
Cookeville, TN
07.2017 - Current
- Leveraged community events as a platform to cultivate relationships and achieve membership enrollment goals.
- Supported the development of new MSMs through hands-on training, with a proven track record of mentees advancing into higher-level leadership positions.
- Uphold the highest standard of ethics and truthfulness in providing information to prospective members and enrolling them.
- Managed the full cycle of recruiting, hiring, and training Independent Representatives to promote memberships using both direct outreach and strategic marketing.
- Promoted organizational integrity by delivering clear, accurate, and ethical information to prospective members during enrollment.
- Built and sustained partnerships with multiple base program directors, ensuring successful planning and delivery of community engagement initiatives.
District Manager
American General Insurance
Cookeville, TN
06.2015 - 06.2017
- Directed the full cycle of interviewing, hiring, and training new agents as District Manager to build high-performing teams.
- Held multi-line insurance licenses, including Health, Life, Property, and Casualty.
- Worked with business leaders to assess and implement insurance plans aligned with employee and staff needs.
Manager of Recruitment and Admissions
Helms Career Institute
Macon, GA
04.2014 - 05.2015
- Managed the design and implementation of effective recruitment strategies to attract student enrollment.
- Guided prospective students through prequalification, confirming compliance with college admission and financial aid criteria.
- Planned and coordinated high school visits, job fairs, and special events, directing staff participation to engage and recruit prospective students.
Admissions Representative
Fortis Institute
Cookeville, TN
09.2013 - 04.2014
- Guided prospective applicants through the admissions process, providing information on curriculum, policies, procedures, and available services while assisting with appointments and interviews.
- Performed telephone pre-qualifications and arranged school tours to advance candidates through the admissions funnel.
- Ensured compliance with institutional and regulatory standards by presenting prospective students with clear and accurate information on education programs, costs, financial aid, and career outcomes.
Owner / General Manager
AMC Business Solutions
Sparta, TN
02.2010 - 06.2012
- Creation of Upper Cumberland's first local online business directory.
- Converted a local business into a franchise model, driving expansion and sales at the national level.
- Directed all hiring, training, and supervision of the sales force, implementing performance standards to consistently achieve sales quotas.
Account Manager/Office Manager
Intrepid USA Healthcare Services
Monterey, TN
03.2008 - 02.2010
- Built relationships with local physicians and hospitals by presenting Intrepid’s services and facilitating communication between providers, patients, and the organization.
- Developed data-driven marketing strategies based on organizational objectives, market dynamics, and profitability analysis.
- Managed office staff and supervisors, ensuring smooth operations through to the sale of the business.
- Initiated and conducted market research studies, analyzing findings to inform business strategy.
District Manager
Combined Insurance Company of America
Knoxville, TN
10.2003 - 12.2006
- Recognized as the #1 District Manager in the United States (2004–2005).
- Oversaw interviewing, hiring, and onboarding of new insurance sales staff with a focus on cold calling strategies.
- Recognized for rapid career advancement, becoming the fastest individual promoted to District Manager in company history.
Senior Operations Manager
Union Pacific Railroad
Chicago, IL
12.1997 - 03.2002
- Directed day-to-day operations for transporting full and empty railroad cars to meet supplier and customer needs in 3 countries.
- Supervised employees, developed work schedules, and delegated responsibilities to maximize efficiency.
- Reviewed financial and operational reports to measure performance, ensure goal attainment, and implement cost-saving and efficiency improvements.
- Directed the creation and implementation of departmental goals, policies, and procedures, conferring with board members and organizational officials as needed.
- Supervised the shutdown of branch operations and organized the dispersal of duties to other departments.
Traffic Management/Security Forces
United States Air Force
Omaha, NE
01.1991 - 11.1997
- Managed warehouse and shipping operations, ensuring timely fulfillment of global material and personnel logistics demands.
- United States Military Customs Official
- Served as an Air Force Quality Control Inspector, ensuring compliance with commercial carrier contracts and shipment requirements.
- Certified in international hazardous cargo movement and compliance with global safety standards.
- Held a secondary role in Security Forces, ensuring safe and compliant transfer of sensitive materials.
- Deployed globally in support of U.S. military operations, including participation in Operations Desert Shield and Desert Storm.
Education
Community College of the Air Force
Offutt AFB, NE01.1995
Diploma - undefined
Minden High School
Minden, NE01.1987
Skills
- Team management
- Sales presentations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Customer service
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
Accomplishments
- 2024 Trip Earner by finishing in the top 12 MSM's in the company.
- Achieved 2024 MVP for AirMedCare Network
- Achieved 2024 Area 6 MVP
- Oversaw recruitment, training, and supervision of up to 26 Independent Representatives at one time.
- 2021/2022 White County Chamber of Commerce Board of Director of the Year.
- United States Airman of the Year 1993
Affiliations
- American Legion
- Veterans of Foreign Wars
- Unites States Bowling Association
Timeline
Membership Sales Manager
AirMedCare Network
07.2017 - Current
District Manager
American General Insurance
06.2015 - 06.2017
Manager of Recruitment and Admissions
Helms Career Institute
04.2014 - 05.2015
Admissions Representative
Fortis Institute
09.2013 - 04.2014
Owner / General Manager
AMC Business Solutions
02.2010 - 06.2012
Account Manager/Office Manager
Intrepid USA Healthcare Services
03.2008 - 02.2010
District Manager
Combined Insurance Company of America
10.2003 - 12.2006
Senior Operations Manager
Union Pacific Railroad
12.1997 - 03.2002
Traffic Management/Security Forces
United States Air Force
01.1991 - 11.1997
Diploma - undefined
Minden High School
Community College of the Air Force
Awards
Air Force Achievement Medal, Airman of the Year (1993), Southwest Asia Service Medal with one device, Air Force Outstanding Unit Award with two devices, National Defense Service Medal
AirMedCare Network 2024 Most Valuable Player
Vice President of Greater Highlands USBC Bowling Association
Sequatchie County Chamber of Commerce Board of Directors