Jamilyn Leilani Pico
Cathedral City,CA
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express & Suites Rancho Mirage
Rancho Mirage , CA
2021.10 - Current
- Inputted guest information into computer system accurately and securely.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
Server
Blazing King BBQ and Hotpot
Rancho Mirage , CA
2023.08 - 2024.06
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
Education
Tourism/Hospitality Career Accelator Training -
College of The Desert
Palm Desert, CAIntercontinental Hotel Group (IHG Brand)
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA2018-06
Skills
- Customer Service
- Time Management
- POS Systems
- Property Management Systems
- Listening Skills
- Work Area Cleaning
- Teamwork and Leadership
- Dining customer service
- Guest Engagement
Certification
Food & Beverage
- California Food Handler Training Certificate Program
- Alcoholic Beverage Control (RBS) Training Program
Timeline
Server
Blazing King BBQ and Hotpot
2023.08 - 2024.06
Front Desk Agent
Holiday Inn Express & Suites Rancho Mirage
2021.10 - Current
Tourism/Hospitality Career Accelator Training -
College of The Desert
Intercontinental Hotel Group (IHG Brand)
High School Diploma -
Rancho Mirage High School
Food & Beverage
- California Food Handler Training Certificate Program
- Alcoholic Beverage Control (RBS) Training Program
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