Jamion Riden
Monroe,GA
Summary
Self-motivated team member that’s passionate about utilizing skills to maximize skill sets. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing several years' experience in the field.
Overview
11
11
years of professional experience
Work History
Customer Advocate II
Carvana LLC
Winder, Georgia
11.2023 - Current
- Educated customers on Carvana's unique online buying process and delivery options.
- Managed customer accounts to ensure accurate information was maintained.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Gathered feedback from customers to enhance service quality and processes.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Trained new staff on customer service protocols and company policies.
- Provided training sessions for new employees joining the Customer Advocate team.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Ensured compliance with applicable laws and regulations related to the handling of personal information.
- Transported vehicles to customer locations for timely delivery.
Sales Professional
Cellular Sales Verizon
08.2022 - 10.2023
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Developed and implemented sales strategies to increase profits.
- Reached performance objectives and generated over $5,000 per month in sales.
- Implemented effective networking strategies and elevated new business opportunities.
- Maintained consistent phone sales by developing and deepening positive customer connections.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Built relationships with customers and community to promote long term business growth.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Welcomed customers warmly to enhance their shopping experience. and offered assistance with selecting merchandise, finding accessories and completing purchases.
Underwriting Service Assistant
State Farm
03.2018 - 08.2022
- Provided a high level of assistance to help with review, classification, coding, and rating of applications.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Copied and logged supporting documentation for accurate record-keeping. and placed all information in client files.
- Provided a high level of assistance to help with review, classification, coding, and rating of applications.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Facilitated review and decision-making for new and renewal business by thoroughly analyzing submitted information.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Mitigated potential losses by assessing risks, performing system analysis, and recommending tailored policy solutions.
- Entered payments, account information and call logs into Connetz system.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Enhanced profitability and productivity by minimizing downtime and streamlining quality control processes.
- Drafted common document templates to reduce time spent creating documents from scratch.
Executive Assistant/HR Assistant
Smith Law
05.2015 - 02.2018
- Maintained office organization by filing paperwork, sorting and delivering mail.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls, ensuring efficient communication for the office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Administered compensation, benefits, and performance management systems.
- Processed payroll through Quickbooks and ADP
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Coordinated incoming and outgoing correspondence, including mail, email, and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Developed Excel spreadsheets to compile and analyze data for reporting purposes.
- Took notes and dictation at meetings.
- Uphold strict timetables by maintaining accurate, balanced calendars.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Certification - Personal Training And Nutrition
Gwinnett College
Lilburn, GAHigh School Diploma -
Winder Barrow High School
Winder, GaAssociate - Medical Assisting And Business Management
Whitney M Young
Simpsonville, KYSkills
- Account management
- Compliance adherence
- Document review skills
- Data entry
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Resolving conflicts
- Training and mentoring
Timeline
Customer Advocate II
Carvana LLC
11.2023 - Current
Sales Professional
Cellular Sales Verizon
08.2022 - 10.2023
Underwriting Service Assistant
State Farm
03.2018 - 08.2022
Executive Assistant/HR Assistant
Smith Law
05.2015 - 02.2018
Certification - Personal Training And Nutrition
Gwinnett College
High School Diploma -
Winder Barrow High School
Associate - Medical Assisting And Business Management
Whitney M Young