Jamise Dorsey
Los Angeles,CA
Summary
Customer-focused professional with experience providing attentive service, handling financial transactions, and maintaining accuracy in fast-paced environments. Skilled in cash handling, client service, problem solving, and using technology to support customer needs. Known for building positive relationships, communicating clearly, and following policies and procedures while delivering a welcoming and professional experience.
Overview
12
12
years of professional experience
Work History
Health Concierge (Remote)
CVS Health
07.2024 - 02.2025
- Provided high-quality remote customer support by resolving questions and service concerns efficiently
- Navigated multiple systems simultaneously to manage customer information and documentation accurately
- Communicated policy and service updates clearly while maintaining professionalism and empathy
- Assisted customers with issue resolution and follow-up to ensure positive outcomes
- Collaborated with team members to maintain service standards and meet performance expectations
- Managed high call volumes while maintaining accuracy and attention to detail
Sales Associate
Continental Currency Services
09.2012 - 07.2022
- Processed approximately 30–50 customer transactions per shift during slower periods, accurately handling cash and currency while following company security procedures.
- Assisted customers with transactions, service questions, and issue resolution while identifying and addressing their needs
- Built positive customer relationships by listening carefully, communicating clearly, and providing knowledgeable assistance with products and services.
- Maintained accurate transaction records, balanced cash, and handled sensitive financial information while following company policies and procedures.
- Collaborated with team members and trained new employees on customer service procedures, transaction processes, and daily operations.
Skills
- Client Service
- Cash Handling
- Account Servicing
- Communication
- Active Listening
- Problem Solving
- Attention to Detail
- Technology Assistance
- Team Collaboration
- Policy & Procedure Compliance
Timeline
Health Concierge (Remote)
CVS Health
07.2024 - 02.2025
Sales Associate
Continental Currency Services
09.2012 - 07.2022