Jamisha Johnson
Fort Myers,FL
Summary
Top-performing Sales Associate with years of experience in retail sales and a reputation for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse sales experience to take next career step with an organization dedicated to providing world-class customer service and producing strong team leaders. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Leetran
02.2022 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Updated account information to maintain customer records.
Bus Attendant
Lee District Schools
01.2015 - Current
- Work with the bus driver as a team to transport students to and from school safely
- Report misconduct of students on the appropriate form and turn in report of student misconduct to the designated administrator
- Ensure that all students are secured and when appropriate, secure restraining devices, seat belts, harnesses, and toddler seats
- Assist the bus driver and parents with loading/unloading the students at the bus stop
- Duties included inspecting the bus, creating route sheets, cleaning the bus, attending regular safety meetings.
Delivery Driver
Amazon DSP
01.2019
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Maintained complete and appropriate records regarding the dispatches made and invoices generated
- Monitored the stock present in the inventory and communicated with the customers in a professional manner
- Maintained complete records regarding the invoices, production shipped, and special instructions regarding shipments
- Looked after the loading and unloading of the shipments, assisted in the delivery procedures, and implemented ways to enhance the warehouses
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction.
Sales Floor/ Team Member
Target
12.2013 - 01.2014
- Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Provide training to new employees to uphold company policies and sustain customer satisfaction.
Education
AS in Criminology -
Florida Southwestern College
Fort Myers, FL01.2017
High School Diploma -
Dunbar High School
Fort Myers, FL01.2013
Skills
Team leadership
Analytical thinking, planning
Strong communication
Tolerant and flexible
Organization
Problem solving
Vehicle loading
Cash Register Operation
References Available
True
Timeline
Customer Support Specialist
Leetran
02.2022 - Current
Delivery Driver
Amazon DSP
01.2019
Bus Attendant
Lee District Schools
01.2015 - Current
Sales Floor/ Team Member
Target
12.2013 - 01.2014
AS in Criminology -
Florida Southwestern College
High School Diploma -
Dunbar High School