Jamison Bultman
Jacksonville,FL
Summary
Dynamic manager with a proven track record at Firehouse Subs, excelling in customer service and team leadership. Enhanced operational efficiency by resolving conflicts and cross-training staff, leading to improved performance. Skilled in decision-making and task delegation, consistently achieving performance goals while maintaining a safe and organized environment.
Overview
4
4
years of professional experience
Work History
Manager
Firehouse Subs
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Effectively maintained store inventory.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Chick-fil-A
07.2021 - 08.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional, organized, and safe environment for employees and guests.
Education
Associate of Arts - Finance/ Divinity
Liberty University
Lynchburg, VA08-2026
Medical Academy
Mandarin High School
05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Staff management
- Staff training and development
Timeline
Manager
Firehouse Subs
08.2024 - Current
Manager
Chick-fil-A
07.2021 - 08.2024
Associate of Arts - Finance/ Divinity
Liberty University
Medical Academy
Mandarin High School
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