Jamison Coker
Colorado Springs,CO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
REI Co-op
07.2022 - 11.2023
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
REI Co-op
04.2022 - 06.2022
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Assistant
Friendswood Hardware
01.2022 - 03.2022
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
- Increased sales by building strong customer relationships and providing excellent service.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Processed transactions accurately while maintaining a high level of customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Education
High School Diploma -
Clear Lake High School
Houston, TX 08.2017 - 05.2021
Skills
Adapt to diverse groups
Business Development
Client Account Management
Sales Development
Inventory Control
Product Sales
Upselling
Customer Needs Assessment
Payment Processing
Promotional support
Flexible Schedule
Outgoing Personality
Problem-Solving
POS System Operation
Product Recommendations
Adapt to diverse groups
Outdoor enthusiast
I love all things outdoor, and am very knowledgeable on many subjects from camping and action sports to gardening and stewardship
Timeline
Sales Associate
REI Co-op
07.2022 - 11.2023
Sales Associate
REI Co-op
04.2022 - 06.2022
Sales Assistant
Friendswood Hardware
01.2022 - 03.2022
High School Diploma -
Clear Lake High School
08.2017 - 05.2021