Jamison Jordan

• Operations & Enablement
• Crisis Management & Security, for Indirect Agents
• OST Drafts, Revisions, and Creations
• Draft Letter of Authorizations that are legally approved for external Vendor Visit
• Escalation support for retail attire program and allotment adjustments
• Create VZ internal and external Indirect Agent communications regarding CMT & Security Events
• Host and facilitate meeting with Agent Leaders on current security initiatives
• Provide Indirect Agent store impact reporting to executive level leaders during CMT events
• VCG COVID Playbook Project Manager - collaborating with several business units to update deck
• Indirect Center or Excellence VSL Transition Project Lead - Analyze VSL statistical submission data and offered various path forward proposals to leadership to stand up new organization
• Draft Agent Letters while collaborating with legal, corporate security, and sales leadership
• Data Relief Offer Lead on team - Identify zip codes to provide marketing offer, – Sales Operations – Indirect

· South Central Indirect Sync Lead: coordinate content, host weekly meeting, create slides, strategize new topic ideas

· National Retailer Lead: Handle escalations, share gaps with HQ Client Managers to prevent recurrences, and provide updates

· VZEngage/Salesforce Lead: Deliver hands on trainings, create reporting, partner with Central Ops to provide feedback

· Touchless Lead: Provided updates, reporting, and education on VIKI, Pick and Pack, Inspicio, Co-Browse, etc Created

· Everyday & Executive Readiness Google Forms for National Retail to give IAMs a comprehensive merch guide

· Customer and Agent Escalations, PCA, Promo Fallout Forms Participated in several IAM Virtual Visits to prep for

· Executive Visits and ensure locations were meeting Brand Standards

· Provided training on Flex Quote and showed teams how to pull Flex Quote Reporting

· Provided training on VCC by collaborating with external partners, create reporting, and provide training resources

· Partner with IAMs to learn how I can better serve them and provide a platform for IAMs to share best practices with entire region

· Helped drive priority consumer sales initiatives such as 5G Home, SWAG Majors, etc by providing reporting and training

Provide weekly Indirect Ops updates to Director and DM staff calls

• Manage territory of over 25 indirect locations
• Increased year over year sales in several key metrics
• Negotiated incremental distribution in key locations such as Wal-Mart and Best Buy
• Set sales goals and proper customer experience expectations for each location
• Influenced and trained representatives to sell our product over the competition
• Conducted trainings to entire staff on the benefits of our product

• Lead presentations to over 70 employees on sales, products, and updates
• Give one on one coaching to representatives on opportunities and positives in a transaction
• Store lead for system errors, working with operations analysts to create resolutions
• Lead outside events to drive sales at events including Houston Rodeo and Halliburton
• Collaborate in a team environment to develop curriculum for weekly trainings
• Floor manage and handle customer escalations

• Consistently a top performer, exceeding target monthly sales quotas
• Analyze customer accounts in depth to make plan recommendations based on their needs
• Communicate directly with business owners to provide solutions to enhance their business