JA'MIYA BROWN
Norfolk,VA
Summary
Reliable professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Volunteers of America
04.2024 - Current
- Provided personalized care and support for individuals with disabilities, enhancing daily living skills and overall well-being.
- Maintained accurate documentation of client interactions and progress to ensure compliance with regulatory standards.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Work Student
Norfolk State University
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Food Lion
11.2022 - Current
- Participated in training sessions to develop product knowledge and improve sales techniques effectively.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Member Team Leader
Firehouse Subs
05.2021 - 05.2022
- Collaborated with team members to streamline order fulfillment during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Health Service Management
Norfolk State University
Norfolk, VA12-2026
Skills
- Time management
- Team collaboration
- Progress documentation
- Problem-solving
- Verbal and written communication
- Conflict resolution
Timeline
Direct Support Professional
Volunteers of America
04.2024 - Current
Work Student
Norfolk State University
05.2023 - Current
Sales Associate
Food Lion
11.2022 - Current
Crew Member Team Leader
Firehouse Subs
05.2021 - 05.2022
Bachelor of Science - Health Service Management
Norfolk State University
Similar Profiles
Bobbie OliverBobbie Oliver
Housing Technician at Volunteers of AmericaHousing Technician at Volunteers of America
Evangelyn HamiltonEvangelyn Hamilton
Support Staff Member at Volunteers Of AmericaSupport Staff Member at Volunteers Of America
Vernetta PorterVernetta Porter
Support Coordinator at Volunteers of AmericaSupport Coordinator at Volunteers of America
Kathryn CawthorneKathryn Cawthorne
Engineman 2nd Class at US NavyEngineman 2nd Class at US Navy
NauTica HillNauTica Hill
Customer Service Representative 1 at Sentara HealthcareCustomer Service Representative 1 at Sentara Healthcare