
Dynamic Healthcare Customer Service Representative with extensive experience at Teleperformance USA, adept at HIPAA compliance and insurance verification. Proven ability to educate patients on benefits and resolve complex issues with empathy. Skilled in medical billing and data entry, consistently enhancing patient satisfaction through effective communication and problem-solving.
HIPAA compliance
Insurance verification
Patient confidentiality
Appointment scheduling
Call center experience
Medical terminology
Claims processing
Data entry proficiency
Medical billing
Follow-up skills