Jamiya Brown
Greenville,MS
Summary
Dynamic Healthcare Customer Service Representative with extensive experience at Teleperformance USA, adept at HIPAA compliance and insurance verification. Proven ability to educate patients on benefits and resolve complex issues with empathy. Skilled in medical billing and data entry, consistently enhancing patient satisfaction through effective communication and problem-solving.
Overview
2025
2025
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance USA
- Assisted customers with inquiries regarding healthcare services and insurance options.
- Documented patient information accurately using electronic health record systems.
- Provided support in resolving billing issues and payment inquiries for patients.
- Educated patients on appointment scheduling procedures and healthcare policies.
- Managed incoming calls, ensuring timely responses to customer concerns and requests.
- Maintained confidentiality of patient records while adhering to HIPAA regulations.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Healthcare Customer Service Representative
Lake Village Nursing & Rehabilitation
09.2024 - 01.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided accurate information regarding healthcare services and policies.
- Educated customers on benefits eligibility and claims procedures.
- Developed training materials for new team members on service protocols.
Customer Service Representative
Cigna
05.2024 - 09.2024
Education
High School Diploma -
Greenville Weston High School
Greenville, MS05.2024
Skills
HIPAA compliance
Timeline
Healthcare Customer Service Representative
Lake Village Nursing & Rehabilitation
09.2024 - 01.2025
Customer Service Representative
Cigna
05.2024 - 09.2024
Healthcare Customer Service Representative
Teleperformance USA
High School Diploma -
Greenville Weston High School