Ja’Miya Collins-Dubose
Tuskegee
Summary
Coordinated communications and maintained confidential documentation to support seamless workflow in a healthcare environment.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Quality of Life Health Services
Tuskegee, AL
10.2024 - Current
- Optimized treatment room configuration and arranged dental instruments to facilitate seamless patient intake.
- Ensured precise documentation of patient records to uphold confidentiality and regulatory requirements.
- Managed proactive restocking initiatives to prevent delays in operations.
- Implemented cross-training programs to enhance team proficiency in front desk operations, including scheduling and insurance verification.
Customer Service Representative
Conduent
Tuskegee, AL
03.2023 - 09.2024
- Facilitated effective communication through high-volume inbound and outbound calls to support national pharmaceutical assistance program.
- Managed patient eligibility application updates to ensure compliance and accuracy.
- Enhanced collaboration among patients, pharmacies, and healthcare providers to streamline care delivery.
- Maintained strict adherence to privacy protocols to uphold data security and meet performance standards.
Customer Service Representative
Concentrix
Tuskegee, AL
01.2022 - 03.2023
- Resolved customer inquiries via phone, email, and chat, ensuring timely and effective communication.
- Assisted in training new team members on customer service protocols and system navigation.
- Processed customer orders and returns accurately using internal software systems.
- Collaborated with cross-functional teams to improve service delivery workflows and enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Class B CDL License
Mid State Driving Academy
Montgomery, ALHigh School Diploma -
Booker T. Washington High School
Tuskegee, AL06.2021
Skills
- Achieved streamlined operations through effective administrative support Improved scheduling efficiency, resulting in better resource utilization Enhanced data accuracy through meticulous data entry practices
- Achieved seamless document management through effective organization Enhanced records filing systems, resulting in improved retrieval times Optimized workflows, leading to increased operational efficiency
- Achieved improved documentation accuracy through proficient use of Microsoft Office Suite Enhanced patient care by optimizing electronic medical records (EMR) management for timely access to critical information
- Achieved high levels of HIPAA compliance through rigorous oversight of confidentiality and accuracy practices Enhanced organizational reputation by implementing robust data protection strategies Improved staff engagement in privacy training, resulting in increased awareness and adherence to compliance standards
- Executed safe and timely delivery of cargo using CDL Class B vehicles, contributing to overall transportation efficiency
- Achieved high levels of customer and patient satisfaction through proactive service Resolved problems efficiently, leading to improved service delivery Enhanced team performance by fostering a collaborative environment
Timeline
Dental Assistant
Quality of Life Health Services
10.2024 - Current
Customer Service Representative
Conduent
03.2023 - 09.2024
Customer Service Representative
Concentrix
01.2022 - 03.2023
No Degree - Class B CDL License
Mid State Driving Academy
High School Diploma -
Booker T. Washington High School