Jamiya Jones
Atlanta
Summary
Professional and dependable Front Desk Coordinator with experience in healthcare monitoring, financial auditing, and high-volume customer service environments. Skilled in scheduling, billing support, transaction processing, and maintaining organized records while delivering excellent patient and guest experiences. Reliable, punctual and experienced in handling inquiries, providing solutions, and maintaining a positive demeanor in challenging situations. I am committed to growing in a customer service role and exceeding expectations. I am seeking a role where I can use my skills to enhance customer satisfaction and contribute to team success.
Overview
4
4
years of professional experience
Work History
Behavior Support Specialist
Bright Star Homes&Services
Stockbridge
07.2024 - Current
- Development of behavior intervention plans for adult participants
- Provision of staff training as related to behavior plan implementation. This will include staff training across program sites as needed
- Coordinate oversight (with nurse / AMAP staff) of pharmacological interventions for participants on the assigned caseload
- Stay calm and professional in challenging situations, adapt to change with flexibility, and continuously seek opportunities for growth
Customer Service Intake Specialist
Connect America
06.2024 - 08.2025
- Managed customer intake processes for service requests and inquiries.
- Resolved customer concerns through effective communication and problem-solving skills.
- Utilized CRM systems to track customer data and interactions efficiently.
- Collaborated with other departments to ensure accurate completion of cases within established timelines.
- Coordinated with other agencies or organizations as needed to complete cases.
Front Desk Coordinator
USPI
Alpharetta
09.2023 - 05.2024
- Managed front desk operations and coordinated patient check-in processes.
- Assisted patients in navigating insurance and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
Monitor Tech
WellStar Spalding Regional
Griffin
11.2022 - 06.2023
- Monitored children's physical and behavioral health throughout shifts
- Observed and documented vital signs, behaviors, and daily activities
- Ensured the safety and well-being of children in care
- Responded promptly to medical or behavioral concerns
- Reported changes in condition to nurses and clinical staff
- Assisted with daily routines, hygiene, meals, and activities
- Provided emotional support and reassurance to children
- Maintained accurate and confidential health records
- Followed all healthcare and safety protocols
- Supported a calm, structured, and nurturing environment
Early Childhood Educator
Gem's Learning Academy
Fairburn
05.2022 - 11.2022
- Help children express emotions in healthy ways and develop empathy
- Teach children how to share, take turns, and interact positively with peers
- Identify developmental delays or special needs and communicate with parents or specialists
- Adjust teaching strategies to meet individual children's needs
Night Auditor
Hyatt Regency Atlanta
Atlanta
02.2022 - 05.2022
- Managed all front desk operations during overnight shifts
- Checked guests in and out, handled room changes and special requests
- Balanced and closed daily financial transactions
- Ran nightly audit reports (room revenue, taxes, payments, and adjustments)
- Verified and reconciled cash, credit card, and third-party payments
- Prepared end-of-day financial reports for management
- Addressed guest concerns and resolved issues professionally
- Ensured hotel security and monitored overnight activity
- Answered phone calls, processed reservations, and handled emergencies
- Maintained accurate guest records and shift logs
Education
High School -
Mount Zion High School
Mount Zion, United StatesSkills
- Customer assistance
- Product knowledge
- Time management
- Calendar and schedule management
- Phone etiquette for customer service roles
- Staff Training
- Written and verbal communication
- Task prioritization
- Clear and professional email writing
- Listening skills for resolving issues or handling clients
Timeline
Behavior Support Specialist
Bright Star Homes&Services
07.2024 - Current
Customer Service Intake Specialist
Connect America
06.2024 - 08.2025
Front Desk Coordinator
USPI
09.2023 - 05.2024
Monitor Tech
WellStar Spalding Regional
11.2022 - 06.2023
Early Childhood Educator
Gem's Learning Academy
05.2022 - 11.2022
Night Auditor
Hyatt Regency Atlanta
02.2022 - 05.2022
High School -
Mount Zion High School