Jamiya Smith
Valley Grande,AL
Summary
Dynamic customer service professional with extensive experience at Walmart, recognized for enhancing customer loyalty through empathetic conflict resolution and active listening. Proven ability to streamline processes and improve satisfaction rates, leveraging critical thinking and Microsoft Excel skills to optimize service delivery and foster positive customer relations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Global Elite
12.2023 - 10.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- resolving customer issues (inquiries, complaints, orders, tech problems) via phone, email, or chat from home, requiring strong communication, self-motivation, problem-solving, and tech skills to use CRM software, troubleshoot, and maintain high satisfaction without direct supervision, ensuring a positive brand experience.
Customer Service Representative
Walmart
04.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers, fostering loyalty through personalized service interactions.
- Trained new staff on company policies and customer service best practices.
- Implemented strategies to reduce customer wait times during peak hours, improving satisfaction rates.
Sales Associate
Walmart
03.2023 - 08.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints promptly, contributing to improved satisfaction ratings.
- Assisted customers with product inquiries and order placements, ensuring a positive experience.
- Collaborated with team members to streamline the sales process and enhance efficiency.
- Maintained up-to-date knowledge of products and services to provide accurate information.
- Utilized software to track customer interactions and follow-up on leads effectively.
- Assisted customers in selecting products, enhancing overall satisfaction and experience.
- Conducted product demonstrations to educate customers on features and benefits, driving sales performance.
- Developed strong product knowledge to assist customers effectively.
Customer Service Representative
Shift Smart
Remote
08.2022 - 02.2023
- Provided accurate information to efficiently handle customer inquiries.
- Processed transactions using point-of-sale systems, ensuring prompt service delivery.
- Maintained knowledge of product offerings to effectively address customer needs.
- Collaborated with team members to enhance customer experience through effective communication.
- Documented customer feedback to identify areas for service improvement and process optimization.
Education
Associate of Applied Science - Nursing
Auburn University Of Montgomery
Montgomery, ALHigh School Diploma -
Dallas County High School
Plantersville, AL05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Visual communication proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Global Elite
12.2023 - 10.2025
Customer Service Representative
Walmart
04.2023 - 08.2023
Sales Associate
Walmart
03.2023 - 08.2023
Customer Service Representative
Shift Smart
08.2022 - 02.2023
Associate of Applied Science - Nursing
Auburn University Of Montgomery
High School Diploma -
Dallas County High School