Jamiyah Galmore
Clarksdale,Ms
Summary
Adaptable and resourceful professional with 3+ years in customer service , seeking a career transition into work from home representative . Great customer skills , communication skills and a positive team player . With a strong desire to leverage my expertise in customer care specialist .
Overview
6
6
years of professional experience
Work History
Correctional Officer
Tallahatchie County Correctional Facility
01.2025 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Business Process associate
Peopleshores
03.2023 - 06.2024
- Arise company
- Product expert
- Talking on the phone with customers assisting them with problem solving with their tax return etc.
- Quickbooks expert
- Performed data entry operations to update database with customer responses.
- Increased team productivity with effective communication, collaboration, and delegation of tasks.
- Enhanced customer satisfaction by analyzing feedback and making necessary adjustments to workflows.
- Built strong relationships with customers through positive attitude and attentive response.
Cashier
West Quality food service Inc
01.2023 - 02.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Hibbett Sports
07.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Business Process Associate
PeopleShores
03.2022 - 10.2022
- Collect Data
- Eye Tracking
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Im Beauty & fashion
01.2022 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Backyard Burger
06.2020 - 11.2021
- Multi-tasking with talking to the customers and fixing drinks while giving them their food
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
Customer Service Representative
Arise
02.2020 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - High School Diploma
Coahoma County High School
Clarksdale, MS05-2021
AA Degree - social work
Coahoma Community College
Clarksdale, MS05-2023
Bachelors - social work
Delta State University
Skills
- I'm a Hard-Working, very reliable, mother/full-time college student seeking a full or part time position
- Skilled communicator
Languages
English
Timeline
Correctional Officer
Tallahatchie County Correctional Facility
01.2025 - Current
Business Process associate
Peopleshores
03.2023 - 06.2024
Cashier
West Quality food service Inc
01.2023 - 02.2023
Sales Associate
Hibbett Sports
07.2022 - 12.2022
Business Process Associate
PeopleShores
03.2022 - 10.2022
Cashier
Im Beauty & fashion
01.2022 - 03.2022
Cashier
Backyard Burger
06.2020 - 11.2021
Customer Service Representative
Arise
02.2020 - 05.2020
Bachelors - social work
Delta State University
Diploma - High School Diploma
Coahoma County High School
AA Degree - social work
Coahoma Community College
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