Jamiyah Thomas
Glendale Heights,IL
Summary
Reliable and highly motivated individual with hands-on experience in retail and office administration. Strong communication and organizational skills, with a passion for delivering excellent customer service and contributing to team success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Loop
10.2023 - 09.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring a seamless experience and timely resolutions.
- Documented customer interactions accurately using CRM software to maintain detailed records.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Adapted quickly to new systems and processes, demonstrating flexibility in fast-paced environment.
- Resolved issues efficiently, contributing to overall operational effectiveness of the customer service team.
- Data Entry
Office Assistant
Abrasive Form
05.2019 - 08.2019
- Managed filing systems and organized documents.
- Ordered and tracked office inventory.
- Answered and directed phone calls with professionalism.
- Scheduled meetings and appointments for office personnel.
General Merchandise Expert
Target
06.2018 - 09.2018
- Stocked and organized merchandise on the sales floor.
- Delivered excellent customer service, assisting customers with product locations and inquiries.
- Maintained clean, well-stocked sections and ensured signage accuracy.
Education
Associate of Science -
Three Rivers College
Poplar Bluff, MO05-2022
High School Diploma -
Glenbard West High School
Glen Ellyn, IL05-2019
Skills
- Complex problem solving
- Relationship building
- Time management
- Team building
- Negotiation and Communication
- Judgement and Decision-making
- Coordination
- Teamwork
- Data entry
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Loop
10.2023 - 09.2025
Office Assistant
Abrasive Form
05.2019 - 08.2019
General Merchandise Expert
Target
06.2018 - 09.2018
Associate of Science -
Three Rivers College
High School Diploma -
Glenbard West High School