MS Office
Jamiyla Thornton
Schenectady
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
MV Representative of ticketing Systems
NYS Department of Motor Vehicle
01.2023 - Current
- Providing customer service for inbound and outbound calls
- Answering questions and providing basic trouble shooting assistance
- Providing record information i.e
- Driver license’s, history of traffic violations
Warehouse associate
Amazon
01.2021 - 01.2023
- Inventory control and entry
- Order picking and packing
- Physical endurance
H.I.M/Medical Records Tech
Conifer Park
01.2018 - 01.2020
- Working with patients
- Using medical terminology and adhering to HIPPA Regulations
- Using an electronic filing system
Housekeeping
Conifer Park
01.2017 - 01.2018
- Cleaning and working with other in a medical facility
- Infection control, and skills related to deep sanitization cleaning
Cashier
CVS/Pharmacy
01.2016 - 01.2017
Shift supervisor/manager
Wendy’s
01.2012 - 01.2014
- Customer focus
- Leadership
- Maintain productivity
Education
Bachelor of Science - Business with certification in marketing
University of Phoenix Online
01.2018
Associate of Science - Business Administration
Everest University Online
01.2016
Skills
- Communicating
- Problem solving
- Critical thinking
- Organizing
- Planning documentation
- Scheduling
- Customer service
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Decision making
- Collaborating
- EHR
- Electronic health record systems
Affiliations
- CSEA Union
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsPaid time offHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
MS Excel
MS Power point
MS Word
Drives Intranet
EHR
Timeline
MV Representative of ticketing Systems
NYS Department of Motor Vehicle
01.2023 - Current
Warehouse associate
Amazon
01.2021 - 01.2023
H.I.M/Medical Records Tech
Conifer Park
01.2018 - 01.2020
Housekeeping
Conifer Park
01.2017 - 01.2018
Cashier
CVS/Pharmacy
01.2016 - 01.2017
Shift supervisor/manager
Wendy’s
01.2012 - 01.2014
Associate of Science - Business Administration
Everest University Online
Bachelor of Science - Business with certification in marketing
University of Phoenix Online
Similar Profiles
Ruthchie Sildo-HarrisRuthchie Sildo-Harris
Motor Vehicle Representative at NYS Department of Motor VehicleMotor Vehicle Representative at NYS Department of Motor Vehicle
Jean HilliardJean Hilliard
Motor Vehicle Representative at NYS Department Of Motor VehiclesMotor Vehicle Representative at NYS Department Of Motor Vehicles
Shannon RiveraShannon Rivera
Business Systems Analyst 2 at NYS Department of Motor VehiclesBusiness Systems Analyst 2 at NYS Department of Motor Vehicles