Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Khadijah Ragland

Bronx,US
Khadijah Ragland

Summary

Resourceful and hardworking, with strong leadership abilities and excellent attention to detail. Strives for success and has a tremendous desire to see projects through to completion and success. Looking for a new job opportunity in the [Type] industry. Personable and dedicated Customer Service Representative with extensive experience in Customer representative agent and hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
years of professional experience
1
Certification

Work History

T mobile
Atlanta, GA

Customer Service Representative
07.2021 - 02.2022

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Exceptional Medical Staffing
Atlanta, GA

CNA
12.2020 - 01.2022

Job overview

  • Assist with ADL's
  • Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles
  • Feeding and toileting
  • Assisted elderly clients with personal hygiene and other daily activities such as bathing, dressing, and incontinence care, among other things.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.

Best Buy
New York, NY

Customer Service Agent
03.2019 - 11.2019

Job overview

  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Resolved customer complaints quickly and efficiently.
  • Provided product information to customers in a timely manner.
  • Tracked orders from placement to delivery using internal systems.
  • Monitored customer feedback through surveys and other methods for quality assurance purposes.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Managed high-volume of inbound and outbound customer calls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided technical support over the phone when needed.

Elara Caring
Bronx, NY

CHHA
02.2018 - 12.2018

Job overview

  • Assisted patients in safely transitioning from sleeping surfaces to mobility assistance such as wheelchairs by providing consistent support
  • Assisted with mobility by walking and exercising on a regular basis
  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation
  • Followed the doctor's instructions and administered the medication
  • Kept the patient area clean, safe, and well-organized
  • Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals
  • Assisted patients in completing tasks such as [Task] and [Task], thereby reducing the daily burden on family members.
  • Assisted clients in transfer from bed to wheelchair or vice versa using Hoyer lifts.
  • Provided assistance with daily activities such as bathing, grooming, dressing and eating.
  • Organized grocery shopping trips for clients and prepared meals according to their dietary needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

The Hebrew Home at Riverdale by RiverSpring Living
Bronx, NY

Food Service Worker
04.2017 - 09.2017

Job overview

  • Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order
  • Kept my workspaces clean and trash-free to maximize productivity and safety
  • Followed the health code's guidelines for sanitizing dining ware and kitchen equipment
  • Kept the pastry and dessert case stocked with new items and arranged to entice customers to place orders
  • Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand
  • Served the Elderly residents exactly what is on their meal ticket
  • Pay attention to details
  • Greet with friendly polite attitude.

Forever 21
Yonkers, NY

Sales Associate
10.2015 - 05.2017

Job overview

  • Mixed and matched paints to the specifications of the customer
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Customers received merchandise recommendations based on their needs and preferences
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
  • Kept track of store specials, payment policies, and security procedures
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.

Education

NYC Charter High School for Architecture, Engineering & Construction Industries

High School
01.2015

University Overview

Borough of Manhattan Community College

Some college (No degree) from Liberal Arts and General Studies

University Overview

Skills

  • Adaptable
  • Growth-oriented leader committed to building high-quality, successful, and cohesive teams from the ground up
  • Focused
  • Customer service specialist with [Number] years of [Type] experience who is dedicated and detail-oriented
  • Dependable
  • Problem solving skills
  • Able to adapt a new work environment
  • Quick learning
  • Able to Multitask efficiently
  • Computer skills
  • Communicating
  • Customer service
  • Lead and my decisions
  • Can take the initiative
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Product Knowledge
  • Consultative Sales
  • Technical Support
  • Microsoft Excel
  • Scheduling
  • Order Fulfillment
  • Customer Service
  • Adaptive Team Player
  • Customer Consulting
  • Conflict Mediation
  • Professional Telephone Demeanor
  • Shipping and Receiving Understanding
  • Prioritization
  • Reading Comprehension
  • Clerical Support
  • Typing Proficiency

Certification

  • Certified Nursing Assistant
  • High School Diploma

References

References
References available upon request.

Timeline

Customer Service Representative
T mobile
07.2021 - 02.2022
CNA
Exceptional Medical Staffing
12.2020 - 01.2022
Customer Service Agent
Best Buy
03.2019 - 11.2019
CHHA
Elara Caring
02.2018 - 12.2018
Food Service Worker
The Hebrew Home at Riverdale by RiverSpring Living
04.2017 - 09.2017
Sales Associate
Forever 21
10.2015 - 05.2017
NYC Charter High School for Architecture, Engineering & Construction Industries
High School
Borough of Manhattan Community College
Some college (No degree) from Liberal Arts and General Studies
  • Certified Nursing Assistant
  • High School Diploma
Khadijah Ragland