Jammie Garcia
The Bronx,NY
Summary
Compassionate Patient Service Representative specializing in customer relationship management and electronic health records. Committed to delivering exceptional service and fostering team collaboration to enhance overall patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
St. John's Medical Group
Yonkers, New York
09.2025 - Current
- Facilitated patient check-in procedures, guiding patients to ensure a smooth and efficient experience.
- Assisted patients in accurately completing required paperwork and documentation to expedite service.
- Answered phone calls, resolving patient inquiries promptly to enhance overall satisfaction.
- Managed appointment scheduling with electronic health record systems for efficiency.
- Verified patient insurance information and processed claims efficiently to reduce errors.
- Maintained patient document folders by scanning completed forms and insurance cards.
- Balanced daily deposits and processed credit card batches accurately.
- Supported gastroenterology, nephrology, endocrinology, vascular, and primary care departments effectively.
Patient Service Representative
CityMD
Yonkers, New York
12.2024 - 09.2025
- Resolved customer issues promptly, ensuring top-tier service standards across the store.
- Fostered consistent delivery of exceptional customer service in all interactions.
- Enforced company policies effectively to maintain a high level of customer care.
- Directed daily pharmacy operations and managed inventory while training staff on compliance protocols to ensure regulatory adherence.
- Analyzed and optimized store procedures to enhance workflow efficiency and customer experience.
- Developed streamlined communication protocols between management and staff, facilitating clearer information flow.
- Mentored team members through targeted coaching, fostering professional growth and career advancement.
- Built strong team dynamics through mentorship programs, promoting professional development and collaboration.
Shift Supervisor
CVS Pharmacy
New York, New York
02.2023 - 10.2024
- Supervised daily operations to ensure efficient workflow and customer service.
- Managed team schedules to optimize staff coverage during peak hours.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Trained new employees on store policies and operational procedures.
- Collaborated with management to implement process improvements for efficiency.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
Education
High School Diploma -
New Explores High School
New York, NY06-2020
Skills
- Appointment scheduling
- Scheduling appointments
- Check-in management
- Appointment confirmation
- Patient documentation
- Electronic health records
- Insurance verification
- Claim processing
- Patient support
- Patient relationship management
- Workflow efficiency
- Workflow optimization
- Team collaboration
- Healthcare industry
- Patient greeting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- medical administrator certification
Timeline
Patient Service Representative
St. John's Medical Group
09.2025 - Current
Patient Service Representative
CityMD
12.2024 - 09.2025
Shift Supervisor
CVS Pharmacy
02.2023 - 10.2024
High School Diploma -
New Explores High School