Nikohl Cook
Bakersfield,CA
Summary
Proven track record in customer service and cash handling, demonstrated through successful tenure at Golden State Enterprises. Skilled in creating positive guest experiences and adept at managing financial transactions, showcasing strong multitasking and team collaboration abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Waitress
Golden State Enterprises
10.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Associate
JC Penny's
11.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA08.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Golden State Enterprises
10.2023 - 06.2024
Sales Associate
JC Penny's
11.2021 - 01.2024
High School Diploma -
Bakersfield High School
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