Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jammika Dorcelus

Summary

Dynamic Scheduling Coordinator with a strong work ethic and proven problem-solving abilities at Home Instead Seniors Care. Expert in schedule management and data entry, I successfully reduced employee overtime costs while enhancing operational efficiency. Adept at fostering communication and ensuring optimal coverage for over 30 staff members, I prioritize exceptional service and accuracy.

Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.

Overview

6
6
years of professional experience

Work History

Scheduling Coordinator

Home Instead Seniors Care
01.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.

Patient Scheduling Coordinator

Health Quarters
02.2020 - 12.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Community Liaison Officer

My Ombudsman
02.2019 - 02.2020
  • Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.
  • Enhanced community outreach efforts by establishing partnerships with local organizations, schools, and businesses.
  • Communicated with community members regarding their Masshealth plans and to assess concerns or current issues and identify corrective measures.

Education

Bachelor of Science - Human Servicew

Regis College
Weston, MA
05-2016

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Schedule management
  • Scheduling proficiency
  • Deadline oriented

Timeline

Scheduling Coordinator

Home Instead Seniors Care
01.2024 - Current

Patient Scheduling Coordinator

Health Quarters
02.2020 - 12.2023

Community Liaison Officer

My Ombudsman
02.2019 - 02.2020

Bachelor of Science - Human Servicew

Regis College
Jammika Dorcelus