Jammika Dorcelus
Summary
Dynamic Scheduling Coordinator with a strong work ethic and proven problem-solving abilities at Home Instead Seniors Care. Expert in schedule management and data entry, I successfully reduced employee overtime costs while enhancing operational efficiency. Adept at fostering communication and ensuring optimal coverage for over 30 staff members, I prioritize exceptional service and accuracy.
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Home Instead Seniors Care
01.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
Patient Scheduling Coordinator
Health Quarters
02.2020 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Community Liaison Officer
My Ombudsman
02.2019 - 02.2020
- Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.
- Enhanced community outreach efforts by establishing partnerships with local organizations, schools, and businesses.
- Communicated with community members regarding their Masshealth plans and to assess concerns or current issues and identify corrective measures.
Education
Bachelor of Science - Human Servicew
Regis College
Weston, MA05-2016
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Schedule management
- Scheduling proficiency
- Deadline oriented
Timeline
Scheduling Coordinator
Home Instead Seniors Care
01.2024 - Current
Patient Scheduling Coordinator
Health Quarters
02.2020 - 12.2023
Community Liaison Officer
My Ombudsman
02.2019 - 02.2020
Bachelor of Science - Human Servicew
Regis College
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