Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'mon Horton

Houston,TX

Summary

Dedicated and detail-oriented professional with foundational knowledge in customer service,
programming language, and technical support. I have worked with organizations, ensuring a
grounded approach to my profession, leveraging my expertise to optimize processes and deliver
innovative solutions that meet business objectives. Eager to apply knowledge and grow within a
company.

Overview

6
6
years of professional experience

Work History

Customer Service Representative- Remote

T-Mobile
Houston, TX
09.2023 - Current
  • Demonstrated proficiency in CRM systems to track and manage customer interactions,
    improving case solutions
  • Promptly responded to customers that need help via email and chat room
  • Maintained and documented customer rating on escalated calls
  • Assisted with product exchanges, orders and refunds
  • Trained new employees on customer satisfaction scores and company customer service policies

Security Officer

Securitas Security
Houston, TX
01.2023 - 07.2023
  • Protected company assets by physical monitoring of assigned area
  • Search for any and all potential threats by monitoring security cameras
  • Provided detailed incident reports and documentation when necessary
  • Provided escorts for visitors as needed throughout the facility.

Eye Care Products Packing Tech

Alcon
Houston, TX
02.2019 - 04.2021
  • Operated and maintained packaging machinery for eye care products
  • Packed and labeled eye care products with attention to accuracy
  • Trained new tech on operations process for continued success
  • Conducted regular visual inspections of packed materials prior to shipment.

Site Coordinator

Bk Plumbing
Houston, TX
02.2019 - 04.2021
  • Provided informative reports to management as requested.
  • Coordinated and allocated equipment, supplies and staff for company
  • Provided guidance to team members regarding tasks assigned to them.
  • Monitored the safety of the company

Education

BBA - Management Information Systems

Prairie View A&M University
Prairie View, TX
12-2022

Skills

  • Network Administration
  • Customer Service
  • Attention To Detail
  • Microsoft Excel and Outlook
  • Financial Reporting
  • Programming and Coding
  • Problem Solving
  • Monitoring Systems
  • Technical Support
  • Business Administration Instruction
  • Team Coordination
  • Time Management

Timeline

Customer Service Representative- Remote

T-Mobile
09.2023 - Current

Security Officer

Securitas Security
01.2023 - 07.2023

Eye Care Products Packing Tech

Alcon
02.2019 - 04.2021

Site Coordinator

Bk Plumbing
02.2019 - 04.2021

BBA - Management Information Systems

Prairie View A&M University

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