Jataia Goodman
North Little Rock,AR
Summary
Experienced customer service analyst with a background in healthcare support, administrative coordination, and customer assistance. Demonstrated ability to excel in remote work environments, showcasing exceptional multitasking, communication, and problem-solving capabilities. Proficient in utilizing Microsoft Office Suite, working in dual-screen setups, navigating EHR systems, and utilizing remote tools like Teams and Zoom.
Overview
8
8
years of professional experience
Work History
Customer Service Representative- Remote
Arkansas Blue Cross And Blue Shield
05.2022 - Current
- Deliver remote support, resolving healthcare billing and benefits inquiries effectively.
- Educate providers on claims processes, enhancing understanding and efficiency.
- Utilize VPN and dual monitors, ensuring accuracy with multiple software systems.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Unit Coordinator/Patient Care Tech
CHI St. Vincent Infirmary
07.2018 - 03.2023
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Documented patient information and care activities in electronic health record.
Patient Care Technician
University Of Arkansas For Medical Sciences, UAMS
01.2019 - 05.2022
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Behavioral Health Technician
CHDC
03.2017 - 01.2019
- Performed client intake procedures according to internal standards for new admissions.
- Facilitated on-site activities, support groups, and outings for clients.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Education
Associate of Applied Science - Health Administration
University of Pulaski Technical College
Little Rock, AR12-2026
High School Diploma - undefined
Monticello High School
Monticello, AR05.2016
Skills
- Knowledge of clinical terminology
- Accurate data entry
- Performance analysis
- Virtual private network management
- Cross-platform application management
- Direct patient support
- Experience with ICD-9 documentation
- Skilled in utilizing Microsoft Office tools
- Account management
- Appointment coordination
- Interactive chat support services
- Office administration
- Insurance claims
- Processing medical claims
- Scheduling
- Live chat support
Timeline
Customer Service Representative- Remote
Arkansas Blue Cross And Blue Shield
05.2022 - Current
Patient Care Technician
University Of Arkansas For Medical Sciences, UAMS
01.2019 - 05.2022
Unit Coordinator/Patient Care Tech
CHI St. Vincent Infirmary
07.2018 - 03.2023
Behavioral Health Technician
CHDC
03.2017 - 01.2019
High School Diploma - undefined
Monticello High School
Associate of Applied Science - Health Administration
University of Pulaski Technical College
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