Jamon Venable
Hemet,CA
Summary
Skilled Lead Field Service Technician with a proven track record at Redbox Technologies, excelling in electrical troubleshooting and fostering client loyalty through exceptional customer service. Mastered the art of diagnostic testing and problem-solving, significantly enhancing service delivery speeds. Committed to continuous learning and safety compliance, I've effectively elevated team productivity and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Redbox Technologies
03.2020 - Current
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Streamlined processes for troubleshooting and repair, resulting in faster response times.
Premises Technician
AT&T
10.2013 - 11.2019
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Maintained company vehicle and company equipment.
- Installed and repaired high speed internet and phone equipment.
- Managed and prioritized customer service requests to achieve prompt resolution.
Education
Associate of Arts - Liberal Arts And General Studies
Fullerton College
Fullerton, CA06.2000
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.1996
Skills
- Field Repairs
- Electrical Systems
- System Installation
- Diagnostic Testing
- Mechanical Aptitude
- Customer Service
- Problem-Solving
- Troubleshooting and repair
- Installation and maintenance
- Electrical Troubleshooting
- MS Office
- Equipment Inspection
Certification
Lift Certification
Defensive driving Certification
First Aid Certification
Timeline
Lead Field Service Technician
Redbox Technologies
03.2020 - Current
Premises Technician
AT&T
10.2013 - 11.2019
Associate of Arts - Liberal Arts And General Studies
Fullerton College
High School Diploma -
Ruben S. Ayala High School