Jamoski Taylor
Albany,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
02.2021 - 05.2023
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Innovative Employee Solutions
04.2018 - 07.2020
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Computer Science
Albany State University
Albany, GA12.2020
Skills
- Dispute Resolution
- Key holder experience
- Medical terminology knowledge
- Stock management
- Data Collection
- Customer Relationship Management (CRM)
- Customer Data Confidentiality
- Critical Thinking
- Call center experience
- Conflict Resolution
- Calm Under Pressure
- Escalation management
Timeline
Customer Service Representative
Connexus Resource Group
02.2021 - 05.2023
Customer Service Representative
Innovative Employee Solutions
04.2018 - 07.2020
Bachelor of Science - Computer Science
Albany State University