Jamshid Ghaznawi
Denver,CO
Summary
Dynamic IT manager with 4 years of progressive experience leading cross-functional teams in the design, implementation, and optimization of IT systems and processes. Proven track record of driving strategic initiatives to enhance operational efficiency, mitigate risks, and achieve business objectives. Skilled in project management, team leadership, and stakeholder communication. Adept at leveraging technical expertise and industry best practices to deliver innovative solutions that drive business growth and competitive advantage. Seeking a challenging leadership role to contribute to the success of a forward-thinking organization
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Extended Stay America
01.2024 - Current
- Assists the General Manager in leading onsite staff and ensuring performance targets are met, including revenue, budget, and guest and associate satisfaction
- Monitors guest balances and receivables, commission payments, and issuance of refund checks; monitors supplies and equipment and ensures purchases are within budget
- First level of contact for guest service issues, supports the team in embracing a service culture and ensures guest satisfaction
- Supports operations in the areas of marketing and sales, front desk, housekeeping and facilities maintenance
- Assists GM in sales-related activities to increase occupancy and develop new business.
IT Manager
Seamurgh Group
04.2022 - 09.2023
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Coordinated IT operations activities to deliver a smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
Correction Case Manager
Amentum (PAE)
09.2020 - 03.2022
- Overseeing all aspects of correction case management (CMS) database operations, optimizing databases, ensuring data security, integrity, and compliance.
- Helped implement new case management, classification, tracking, and file management operations systems through the GDPDC (agency with correctional facility oversight).
- Entered data and trained staff on new documentation processes and classifications in a system that would connect corrections, the court system, and law enforcement agencies.
- Helped counterparts collect, verify, and analyze factual material in preparation of cases.
- Developed appropriate individual program goals for inmates such as training programs and development of life skills, documented progress, and prepared reports.
- Assessed needs and accommodations for inmates with disabilities to address health or safety concerns
- Overview staff daily data entry
IT Manager
Afghan Skills
07.2019 - 01.2020
- Overseeing the organization's IT infrastructure, including hardware, software, networks, servers, and systems. This involves ensuring that all IT resources are operational, secure, and aligned with the organization's goals.
- Leading and managing the IT team, including hiring, training, and supervising staff.
- Creating and managing the IT budget, allocating resources effectively, and monitoring expenditures to ensure cost-effectiveness
- Selecting, negotiating with, and managing relationships with IT vendors and service providers.
- Providing technical support and assistance to end-users, resolving IT issues, and ensuring smooth day-to-day operations. You'll also be responsible for organizing and delivering training programs to help users make the most of IT resources and tools.
University IT Operations Coordinator
HEDP/World Bank
04.2016 - 08.2017
- Coordinate IT activities, projects, and resources, including scheduling maintenance tasks, software updates, system patches, and hardware upgrades to minimize disruption to business operations. Collaborate with internal teams and external vendors to ensure smooth execution of IT initiatives.
- Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and inventory.
- Provide technical support and assistance to end-users, addressing their IT-related queries, troubleshooting problems, and guiding them through software installations or system configurations. Organize and deliver training sessions or workshops to help users utilize IT tools and resources effectively.
- Provide training and technical support to lab users, including students, faculty, researchers, or staff members. Develop training materials, conduct orientation sessions, and offer assistance with lab equipment, software tools, and experimental setups.
- Oversee the setup, installation, and configuration of lab infrastructure, including equipment, workstations, networking hardware, and software applications. Ensure that all technical requirements are met, and equipment is properly installed, calibrated, and tested for optimal performance.
District Grants and Subcontract Training Officer
Blumont (USAID Project)
11.2013 - 07.2015
- Responsible for capacity building and training activities at the district level, specifically in day-to-day administration and management of grants for US funded infrastructure projects through District Entities
- Worked with District Entities to identify and address needs in each community, including roads, water access and health and safety updates for schools and community buildings
- Provided extensive technical assistance and training to District Entities to enable them to effectively and efficiently plan, administer, manage, complete, and close out grants projects.
- Completed weekly, monthly and quarterly reports, and worked with subject matter technical experts from engineering, capacity development and M&E to ensure grant terms and conditions were met.
Education
MBA -
Osmania University
Hyderabad, India09.2019
Diploma - Public Administration
Central Institute of Management of India
Hyderabad, India10.2018
Bachelor of Computer Science - Information Technology
Ghazni University
Ghazni, Afghanistan01.2014
IT Trainings - Information Technology Trainings
Ghazni University
Ghazni, Afghanistan04.2011
Skills
- Technical Proficiency
- Leadership and Management
- Problem-solving and Decision-making
- Strategic Planning and Vision
- Communication and Interpersonal Skills
- Project Management
Certification
1. CompTIA A+ Certified
Languages
English
Full Professional
Pashtu
Native or Bilingual
Persian
Native or Bilingual
Timeline
Team Lead
Extended Stay America
01.2024 - Current
IT Manager
Seamurgh Group
04.2022 - 09.2023
Correction Case Manager
Amentum (PAE)
09.2020 - 03.2022
IT Manager
Afghan Skills
07.2019 - 01.2020
University IT Operations Coordinator
HEDP/World Bank
04.2016 - 08.2017
District Grants and Subcontract Training Officer
Blumont (USAID Project)
11.2013 - 07.2015
MBA -
Osmania University
Diploma - Public Administration
Central Institute of Management of India
Bachelor of Computer Science - Information Technology
Ghazni University
IT Trainings - Information Technology Trainings
Ghazni University