Peshawn Lofton
Jacksonville Beach,FL
Summary
Seasoned financial specialist with diverse experience in managing complex financial tasks and delivering strategic advice to optimize fiscal performance. Possess strong analytical skills, adept at risk assessment and implementing effective financial solutions to drive efficiency and productivity. Contributed significantly to team efforts by streamlining financial processes, improving accuracy in forecasting, and enhancing overall financial health of previous workplaces.
Overview
8
8
years of professional experience
Work History
Escrow Specialist
Freedom Mortgage Corporation
Jacksonville, FL
07.2024 - Current
- Provided excellent customer service by responding promptly to questions or concerns about the escrow process.
- Organized and maintained escrow files, including loan documents, title policies and closing statements.
- Set up debt payment plans based on client credit, income and assets.
Card Services Representative
US Bank National Association
El Paso , TX
10.2022 - 07.2024
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Generated monthly statements for cardholders outlining fees incurred during that period.
- Investigated disputed charges on customers' accounts and provided resolution within established guidelines.
- Assisted customers with account setup, activation, and maintenance of their accounts.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Benefits Enrollment Specialist
ADP
El Paso, TX
02.2020 - 10.2022
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Reviewed applications for eligibility requirements prior to submission for processing.
- Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
Collections Advisor
ERC
Jacksonville, FL
05.2017 - 11.2019
- Managed a portfolio of accounts that were overdue or at risk of becoming delinquent.
- Received payments and posted amounts to customer accounts.
- Negotiated repayment plans according to company policy and customer ability to pay.
- Maintained accurate records of all collection activities in accordance with company policies and procedures.
Education
High School Diploma -
A. Philip Randolph Career Academies
Jacksonville, FL05-2017
Skills
- Contract review
- Client confidentiality
- Legal compliance
- Document preparation
- Complaint resolution
- Call center operations
- Research
- Escalation management
- Technical support
- Creative problem solving
Timeline
Escrow Specialist
Freedom Mortgage Corporation
07.2024 - Current
Card Services Representative
US Bank National Association
10.2022 - 07.2024
Benefits Enrollment Specialist
ADP
02.2020 - 10.2022
Collections Advisor
ERC
05.2017 - 11.2019
High School Diploma -
A. Philip Randolph Career Academies