Jamya Wright
Fayetteville,NC
Summary
Proven track record in enhancing patient and customer experiences at Village Family Dental Office through expert navigation of insurance processes and exceptional customer service. Skilled in medical/dental billing and coding, and relationship building, significantly reducing billing errors and increasing revenue. Demonstrates strong decision-making and quality assurance management, ensuring optimal operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Village Family Dental Office
Fayetteville, NC
07.2023 - Current
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
Deli Associate
Sodexo USA
Fort Bragg, NC
04.2021 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Intern
Walter Scott And Associates
Fayetteville, NC
08.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Key Holder
Papa John's Pizza
Fayetteville
09.2016 - 04.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Bachelor of Healthcare Administration - Healthcare Administration
Fayetteville State University
Fayetteville, NC05.2023
Skills
- Insurance processes
- Customer service and assistance
- Medicare and Medicaid knowledge
- Insurance claims processing
- Account Management
- Medical billing and coding
- Customer Relations
- Work Planning and Prioritization
- Quality Assurance Management
- Customer Service
- Decision-Making
- Relationship Building
- Billing and Invoicing
- Financial statement analysis
Certification
- CPR and AED Training - 2023
- Peer Health Educator, Planned Parenthood - 2018
Timeline
Dental Insurance Coordinator
Village Family Dental Office
07.2023 - Current
Intern
Walter Scott And Associates
08.2022 - 12.2022
Deli Associate
Sodexo USA
04.2021 - Current
Key Holder
Papa John's Pizza
09.2016 - 04.2021
Bachelor of Healthcare Administration - Healthcare Administration
Fayetteville State University