Jamyah Evans
Jacksonville,FL
Summary
Personable and dedicated Client Relations Representative with over six years of extensive experience. Motivated team player with upbeat, positive attitude and proven skills in providing superior above and beyond expectations. Demonstrates the ability to establish and document rapport with clients. Amiable Customer Experience managing high customer call/email volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.
Overview
4
4
years of professional experience
Work History
Sales Chat Agent
GuideWell, Florida Blue
09.2023 - 01.2024
- Present and explain commended product solution, including benefits, features, company service, operation processes; present alternatives as appropriate.
- Generate customer sales via qualified chat/email/inbound and outbound calls opportunities based off client expectations.
- Help customer select appropriate health solutions by identifying and overcoming buying obstacles.
- Exceed all company and client driven metrics for sales revenue, retention rates, and service level expectations.
Licensed Health Insurance Agent/Chat Support Representative
Everise
04.2021 - 07.2023
- Apply organization and time management skills when chording and responding to inbound telephone/chat/email inquiries.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Properly diagnosed customer needs and proactively educated them about the health plans and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools.
- Maintained customer database by entering any new and updated customer and account information.
Customer Support Specialist
HPOne
08.2020 - 03.2021
- Documented customer correspondence in CRM to track requests, problems and solutions
- Address customer inquiries and resolve problems to ensure that appropriate changes are made
- Upheld quality control policies and procedures to increase customer satisfaction
- Relayed customer feedback to cross-functional teams to improve products and services
- Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken.
Customer Service Representative
Maximus
02.2020 - 08.2020
- Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
- Enter data into the desktop application to accurately capture all responses.
- Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
- Follow defined Census guidelines as they apply to completing Census forms.
- Follow defined Census program information, processes, and procedures.
- Adhere to Census approved scripts in conducting interviews and completing forms.
Telesales Agent
GuideWell, Florida Blue
08.2019 - 01.2020
- Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
- Use web-based tools and sales systems to analyze prospective customer needs and match to appropriate company products and services. Conduct plan comparison and analysis for new or existing members seeking new solutions.
- Promote the additional services available to members through the center clinicians and services consultants.
- Cross-sell multiple product sets to deliver additional values to members and the enterprise.
- Utilize telephonic, and electronic methods to respond to customer requests for information, quotes, and/or to process sales.
- Consistently meet/exceed production targets, effectiveness, measurements, and customer satisfaction scores.
Education
Associate Degree - Finance
Florida State College At Jacksonville
High School Diploma -
Warwick High School
Skills
- Efficient and Detail-Oriented
- Email Support
- Understanding Customer Needs
- Problem Solving
- Written and Verbal Communication Skills
- Product Knowledge
- Salesforce
- Data Entry
- Prioritizing and Juggling Competing Demands
- LiveChat
- Microsoft Office
- Financial Services
- Time Management & Communication
- Client Advocacy
Timeline
Sales Chat Agent
GuideWell, Florida Blue
09.2023 - 01.2024
Licensed Health Insurance Agent/Chat Support Representative
Everise
04.2021 - 07.2023
Customer Support Specialist
HPOne
08.2020 - 03.2021
Customer Service Representative
Maximus
02.2020 - 08.2020
Telesales Agent
GuideWell, Florida Blue
08.2019 - 01.2020
Associate Degree - Finance
Florida State College At Jacksonville
High School Diploma -
Warwick High School
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