Jamyang Dolma
White Plains
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
12
12
years of professional experience
Work History
Flight Attendant
United Airlines
11.2021 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Front Desk Agent/Night Auditor
Quality Inn by Choice Hotels
03.2020 - 11.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Childcare Provider
Private Family
05.2017 - 05.2019
- Part time child care for professional family
- Responsibilities include picking child up from school, setting up play dates, driving child to extracurricular activities, meal planning and overall day-to-day support
Manager
Social Apparel
04.2013 - 08.2017
- Focused on managing daily store operations and ensuring excellent customer service in a competitive retail environment
- Responsible for hiring and training new employees and ongoing employee supervision
Education
Bachelor of Science - Business Administration
Baruch College
New York, NY05-2020
Associate of Science - Business Administration
Westchester Community College
Valhalla, NY05-2018
Skills
- Retail management experience in a customer-focused sales environment
- Proven track record implementing strategies to increase sales
- Experience in planning marketing campaigns and retail merchandising
- Knowledge of business reporting, budgeting, and accounts payable
- Responsible for training and sales team management
- Professional customer communication skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Tibetan
Native or Bilingual
Timeline
Flight Attendant
United Airlines
11.2021 - Current
Front Desk Agent/Night Auditor
Quality Inn by Choice Hotels
03.2020 - 11.2021
Childcare Provider
Private Family
05.2017 - 05.2019
Manager
Social Apparel
04.2013 - 08.2017
Bachelor of Science - Business Administration
Baruch College
Associate of Science - Business Administration
Westchester Community College
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