Jamye Anderson
Memphis,TN
Summary
Motivated and detail-oriented professional with strong communication, multitasking, and organizational skills. Skilled in remote work environments with experience in customer service, data entry, scheduling, and digital communication. Reliable team player who adapts quickly, stays focused under pressure, and takes pride in delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
Memphis
11.2023 - Current
- Assisted customers with shipment tracking, order inquiries, and issue resolution.
- Worked in a fast-paced environment ensuring accurate data input and attention to detail.
- Demonstrated strong communication skills while meeting company goals and deadlines.
- Sorted and organized packages efficiently to ensure timely delivery and accurate routing.
- Inspected packages for damage and reported any issues to supervisors promptly.
- Collaborated with team members to meet daily shipment quotas and optimize workflow.
- Maintained a clean and safe work environment in compliance with company and OSHA standards.
Customer Service Representative
Everise
Memphis, TN
10.2025 - 02.2026
- Collaborated with healthcare providers to ensure accurate patient information processing.
- Oversaw the accurate entry of patient data into electronic health record systems, improving overall data integrity.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Customer Service Representative
TeleTech
Memphis
03.2022 - 10.2023
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently in a retail environment.
- Managed high-volume customer interactions both in-person and via phone, ensuring a positive and professional experience.
- Coordinated communication between clients and internal teams to facilitate timely responses and issue resolution.
- Maintained organized records of customer interactions and transactions to support follow-up and continuous service improvement.
Administrative Assistant
CareFirst Medical Group
Memphis
09.2021 - 03.2022
- Provided comprehensive administrative support by managing schedules, appointments, and correspondence for multiple team members.
- Organized and maintained digital and physical filing systems to ensure efficient document retrieval and compliance with company policies.
- Handled incoming calls and emails, directing inquiries to appropriate departments while maintaining a professional and courteous demeanor.
- Maintained confidentiality of sensitive information while managing office supplies and vendor relationships to support daily business operations.
Sales Associate
Ava & Co. Boutique
Memphis
04.2020 - 08.2021
- Provided virtual assistance to small business owners by handling scheduling, messages, and document organization.
- Performed online research, data entry, and customer communication tasks.
- Helped manage email inboxes and track follow-up tasks for clients.
- Maintained confidentiality and professionalism while working independently.
- Processed sales transactions accurately using POS systems while ensuring customer satisfaction.
- Handled customer inquiries and resolved complaints promptly and professionally to ensure repeat business.
- Collaborated with team members to achieve monthly sales targets and store objectives.
- Conducted inventory checks and restocked shelves to ensure product availability and efficient store operation.
Education
High School Diploma -
Kirby High School
Memphis, TN01.2019
Skills
- Microsoft Office
- Google Workspace
- CRM tools (Zendesk, HubSpot, Salesforce – familiar)
- Social media communication (Facebook, Instagram, TikTok business tools)
- Excellent verbal & written communication
- Customer service & conflict resolution
- Data entry & administrative support
- Email & chat correspondence
- Scheduling & calendar management
- Time management & self-discipline
- Problem-solving & task prioritization
- HIPAA regulations
- Medical office administration
- Electronic medical records handling
- Medical recordkeeping
- Patient medical records maintenance
- Patient information verification
- Patient health information Access
- Insurance verification
Additional Details
- Work Availability and Equipment
- Available for full-time or part-time remote positions; owns personal smartphone and reliable internet connection; comfortable using video calls, chat systems, and online portals for work communication
- Available for full-time or part-time remote positions
- Owns personal smartphone and reliable internet connection
- Comfortable using video calls, chat systems, and online portals for work communication
Timeline
Customer Service Representative
Everise
10.2025 - 02.2026
Package Handler
FedEx
11.2023 - Current
Customer Service Representative
TeleTech
03.2022 - 10.2023
Administrative Assistant
CareFirst Medical Group
09.2021 - 03.2022
Sales Associate
Ava & Co. Boutique
04.2020 - 08.2021
High School Diploma -
Kirby High School