Jan Acuff
Summary
Information technology leader with expertise in implementing and supporting complex multi-department solutions. Proven ability to identify and resolve root causes in enterprise environments. Strong leadership in managing cross-functional teams to drive innovative solutions and ensure stakeholder alignment. Effective communicator across all organizational levels.
Overview
29
29
years of professional experience
Work History
Manager, Business Applications
.
12.2020 - Current
- Led a team of 23 systems analysts supporting a spectrum of Enterprise applications with third-party integration points.
- Aligned stakeholder strategies with enterprise application goals to ensure cohesive project direction
- Collaborated with cross-functional teams to address and resolve complex issues, enhancing overall system functionality
- Conducted root cause analysis on inter-departmental issues, leading to actionable solutions and improved collaboration
- Guided junior analyst in developing problem-solving techniques on problem solving and prioritization of work
Lead Systems Analyst
.
01.2016 - 12.2020
- Directed transition initiatives and offered continuous support for enterprise encompassing ambulatory clinics and acute facilities, collectively processing approximately 23,250 claims amounting to $168 million monthly.
- Led team of seven to optimize patient access and enhance patient accounting functions, improving service delivery and financial accuracy.
- Analyzed and resolved complex inter-departmental issues to streamline operations and improve collaboration.
- Delivered technical guidance to team members on application design and performance tuning activities.
- Applications include scheduling, registration, eligibility, medical necessity, coding, case management, pricing, claims, payments, accounts receivable, and associated interfaces and integration points.
Systems Analyst
01.1998 - 01.2016
- Project manager for successful implementation and ongoing support for unix/oracle-based scheduling/billing system with annual charges of $130 million, and 750,000 claims for 26 owned clinics, hospital-based physicians and non-owned groups with multiple integration points.
- Directed transition of 30 healthcare clinics with 75 providers to electronic medical record, integrating lab and patient demographic repository interfaces to enhance data accessibility.
- Developed and implemented modules for scheduling, registration, charge entry, claims, payments, and accounts receivable to streamline clinic operations.
- Deployed SQL-based document imaging and scanning solution, integrating cold feeds from multiple systems to improve document management efficiency.
- Established an enterprise faxing solution with workflow, HL7 integration and exports to multiple systems.
- Managed software and hardware upgrades and facilitated change management approvals.
Education
Bachelor of Science - Economics and Finance/ Management and Marketing
Union University
Associate of Science - Information Technology
Jackson State Community College
Skills
- Enterprise solutions implementation
- Root cause analysis
- Strategic process re-engineering
- Team leadership
- Business process optimization
- Stakeholder engagement
- Cross-level communication
Timeline
Manager, Business Applications
.
12.2020 - Current
Lead Systems Analyst
.
01.2016 - 12.2020
Systems Analyst
01.1998 - 01.2016
Bachelor of Science - Economics and Finance/ Management and Marketing
Union University
Associate of Science - Information Technology
Jackson State Community College