Jan Alexander
Hattiesburg,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Online Banking Specialist
U.S. Bank, N.A.
08.2021 - 01.2024
- Answered approximately 40 incoming calls per day from customers. Assisted customers with banking needs and inquiries.
- Documented fraud and disputes on customer accounts and cards.
- Assisted clients in navigating various features of their accounts, promoting more efficient use of online services.
- Implemented feedback from clients to improve overall user experience within web-based platform.
IT Specialist
U.S. Bank, N.A.
07.2012 - 08.2021
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Loan Documentation Specialist
U.S. Bank, N.A.
04.1997 - 07.2012
- Contributed to successful completion of complex loan transactions by providing timely and accurate documentation support, facilitating smooth deal closures.
- Reviewed and validated details of loan applications and closing documentation.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Carefully reviewed all documents and reports for completeness and accuracy.
- 5 years as quality review for team of 12 documentation specialists
Transportation Administrative Assistant
U.S. Bank, N.A.
03.1996 - 04.1997
- Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress for 5 states.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Streamlined communication channels by establishing centralized database system for sharing important updates, alerts, and announcements among team members.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Provided professional services and support in a dynamic work environment.
Bookkeeper
U.S. Bank, N.A.
12.1993 - 03.1996
- Reduced financial discrepancies through transaction monitoring and management for 40 branches.
- Placed stop payment per branch manager requests
- Tracked and reported out of balance teller cash pans for given district
- Paid attention to detail while completing assignments.
- Identified accounting errors when cross-referencing documents and database information.
Education
No Degree - Multi-/Interdisciplinary Studies
Brigham Young University - Idaho
Rexburg, ID05.2025
Associate of Science - Computer And Information Security Sciences
Mount Hood Community College
Gresham, OR06.2014
No Degree - Sociology
Portland State University
Portland, ORHigh School Diploma -
Mineral County High School
Hawthorne, NV06.1993
Skills
- Customer oriented to provide exceptional customer service
- Pleasant and Personable
- Banking Software Proficiency
- Loan Processing
- Attention to Detail
- Analytical Thinking
- Anti-Money Laundering Procedures
- Know Your Customer Practices
gardening
Maintain half acre vegetable garden. Planted numerous fruit bearing trees and shrubs for future preserves.
Timeline
Online Banking Specialist
U.S. Bank, N.A.
08.2021 - 01.2024
IT Specialist
U.S. Bank, N.A.
07.2012 - 08.2021
Loan Documentation Specialist
U.S. Bank, N.A.
04.1997 - 07.2012
Transportation Administrative Assistant
U.S. Bank, N.A.
03.1996 - 04.1997
Bookkeeper
U.S. Bank, N.A.
12.1993 - 03.1996
No Degree - Multi-/Interdisciplinary Studies
Brigham Young University - Idaho
Associate of Science - Computer And Information Security Sciences
Mount Hood Community College
No Degree - Sociology
Portland State University
High School Diploma -
Mineral County High School