Magdalena Aguilar
Anaheim,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Online Banking Specialist
First Foundation Bank
Irvine, CA
01.2022 - Current
- Developed and maintained online banking services for customers.
- Researched customer complaints and resolved technical issues related to online banking accounts.
- Assisted customers with account setup and navigation of their online banking environment.
- Troubleshot customer inquiries regarding passwords and security questions.
- Created reports detailing customer activity in the online banking system.
- Monitored customer accounts for suspicious activity or fraud attempts.
- Coordinated with other departments to ensure proper implementation of new products or services offered through the bank's website.
Education
Associate of Arts -
California State University - Fullerton
Fullerton, CASkills
- Calm Under Pressure
- Multitasking
- Interpersonal Communication
- Computer Skills
- Excellent Communication
- Customer Service
- Decision-Making
- Friendly, Positive Attitude
Languages
Spanish
Professional
Timeline
Online Banking Specialist
First Foundation Bank
01.2022 - Current
Associate of Arts -
California State University - Fullerton
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