Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Online Banking Specialist
First Foundation Bank
Irvine, CA
01.2022 - Current
Developed and maintained online banking services for customers.
Researched customer complaints and resolved technical issues related to online banking accounts.
Assisted customers with account setup and navigation of their online banking environment.
Troubleshot customer inquiries regarding passwords and security questions.
Created reports detailing customer activity in the online banking system.
Monitored customer accounts for suspicious activity or fraud attempts.
Coordinated with other departments to ensure proper implementation of new products or services offered through the bank's website.