SHEQUITA STEVENSON
Banking
Naples,FL
Summary
Motivated banking professional with nearly a decade of experience supporting customers, managing sensitive information, and resolving problems with empathy, and accuracy. Recognized for strong interpersonal communication, data handling, and cross-functional collaboration. Passionate about transitioning into human resources to combine people skills, operational insight, and a service-driven mindset to make a meaningful impact.
Overview
8
8
years of professional experience
Work History
Online Banking Specialist
First Foundation Bank
Naples, FL
07.2023 - Current
- Developed and implemented strategies to optimize online banking.
- Assists with the development and training of team members.
- Resolved customer complaints regarding online transactions and account access.
- Monitored system performance for online banking applications and services.
Relationship Banker
Bank of America
Naples, FL
06.2021 - 04.2023
- Assisted with the completion of internal audits.
- Pulled and analyzed monthly performance to track KPIs.
- Educated customers on financial products and services available.
- Collaborated with team members to promote branch initiatives and goals.
Sr Recoveries Coordinator
Capital One
Chester, VA
12.2017 - 06.2021
- Recovered over 700k in debt settlements.
- Ranked in the top 10% for collectors in Q3 2020.
- Promoted after nine months.
- Managed case files and maintained accurate documentation of client interactions and progress.
Unit Secretary
Children's Hospital of Richmond
Richmond, VA
09.2017 - 12.2017
- Assisted with admissions, discharges, and patient transports.
- Organized administrative tasks to support clinical staff in a fast-paced environment.
- Maintained accurate medical records and ensured compliance with hospital policies.
- Assisted in the preparation of patient charts for daily rounds and treatments.
Education
Master of Science - Data Science
Boston University
Boston, MA12.2026
Bachelor of Arts - English Literature
Virginia State University
Petersburg, VA05.2019
Skills
- Data analysis
- Data Mining
- Customer service
- Problem solving
- Team collaboration
- Technical troubleshooting
- Python
- R
- Data cleaning
- SQL
- Compliance
Certifications And Activities
- Syntax Technology - Data Science Bootcamp
- Study Abroad (Spanish), Buenos Aires, AR
- Study Abroad (Spanish), Santiago, DR
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Banking Specialist
First Foundation Bank
07.2023 - Current
Relationship Banker
Bank of America
06.2021 - 04.2023
Sr Recoveries Coordinator
Capital One
12.2017 - 06.2021
Unit Secretary
Children's Hospital of Richmond
09.2017 - 12.2017
Master of Science - Data Science
Boston University
Bachelor of Arts - English Literature
Virginia State University